> Interactive Intelligence > The Value of Blending eServices and the Contact Center

The Value of Blending eServices and the Contact Center

Interactive Intelligence
Published:  Dec 02, 2010
Length:  16 pages

How a contact center deploys and manages eServices — non-voice interaction channels such as email, chat, SMS and social media — is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.



Tagsinteractive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media