The right phone system can make or break a business. It is one of the most important, albeit often overlooked, investments a business makes. How customers, employees and stakeholders communicate throughout an organization is directly tied to productivity, efficiency and how well an organization can adapt to changes in the business world. Customer perception is also greatly impacted by an organization's communication system. With the advancement of phone technologies and the growing importance of timely communications, business phone networks increasingly outpace computer networks in terms of crucial business infrastructures.
This whitepaper addresses what a business phone system is, terminology and acronyms, types of business phone systems, common features, on-site equipment and considerations, as well as the top 5 questions to ask a vendor to help you make the right decision.