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User Experience Management and Business Impact – A Cornerstone for IT Transformation

Published By: Quest Software
Quest Software
Published:  Jan 03, 2013
Length:  8 pages

In May of 2012 ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) analysts surveyed 202 respondents on User Experience Management (UEM) – which was defined to include Customer Experience Management and Business Impact – insofar as it resulted from end-user interactions with IT services.




Tagsenterprise, user experience, uem, user experience management, end user