Hyatt Hotels Corporation is a global hospitality organization with nearly 85,000 employees and prides itself on delivering best in class customer service. To accomplish this, Hyatt has standardized training of all processes and procedures. Hyatt has begun to film these instructional demonstrations, policies that were previously in document form and emailed to new hires.
Hyatt had initially installed a video sharing platform was expensive, slow and not scalable, prompting them to continue relying on the emailable documents. Yapmo’s Loop + Video solution has given Hyatt an affordable platform that is fast and works across the globe, allowing them to trade in written policies for visual instruction.
Since launching Loop + Video, Hyatt has seen a drop in server resources and bandwidth while experiencing a high user adoption rate and better informed employees.