There is a remarkable transformation in how people access systems and information. Mobile devices are rapidly overtaking computers as the primary information consumption means. In a recent report, The Economist has projected a growth in the number of mobile devices to reach 10 billion by 2020 and the shipment of mobile devices to be almost two times that of laptops and PCs as early as 2013.
The expanded capabilities of mobile devices, such as camera and location, create unique opportunities to rethink and redesign business processes to take advantage of these features. For example, a number of banks have recently deployed “deposit applications”, which let customers take a picture of a check in order to make a deposit. Mobile devices are not a passing event, but a shift in the computing landscape that presents unique challenges for IT teams.