In consumer industries like retail where online conversations and reviews are prevalent, social media can have a big impact on whether a potential customer buys into your brand—or opts to shop around instead.
In this report, Brandwatch analyzed five retail giants (includingTarget, H&M, and Kmart) to examine how retail businesses can gain value from social intelligence throughout the customer lifecycle—from risk mitigation and reputation management to trend analysis, customer engagement and campaign measurement.
Download this report to learn more about these six use cases, including:
- How Target turned a potential PR disaster on its head
- The impact of celebrity endorsements on purchase intent
- Regional variations in consumer opinions of a brand
- A simple way to benchmark engagement against competitors