> Genesys > Top 5 Steps to a World-Class Contact Center

Top 5 Steps to a World-Class Contact Center

Published By: Genesys
Genesys
Published:  Oct 16, 2013
Length:  4 pages

Changes in customer behavior and expectations are causing organizations to make dramatic shifts in how they engage with customers. The requirements for a world-class contact center in this new environment have also shifted.

In this white paper you’ll find five key steps to keep in mind when building a world-class contact center in today’s rapidly changing customer landscape.



Tagscontact center, customer service, customer relationship management, technology, business process management, bpm, crm