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The Perfect Combo: ITIL, ITSM and Social Media

Published By: BMC Software
BMC Software
Published:  Oct 21, 2013
Length:  4 pages

What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.



Tagsbmc software, bmc, it management, service management, itsm, itil, knowledge management, social media, internet library, service desk