> Oracle > How to Socially Enable Your Contact Center

How to Socially Enable Your Contact Center

Published By: Oracle
Oracle
Published:  Nov 27, 2013
Length:  2 pages

Social-enabled customer service requires three primary capabilities.

The capability to:

  1. Listen and Respond: Treat Social Media as an Integrated Interaction Channel Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs and negligible return on investments.

Download this White Paper for more info. 



Tagscrm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing, lead quality, lead scoring, sales automation, sales channels, sales force automation, sales management