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Big Data in the Contact Center

Published By: Avaya
Published:  Dec 18, 2013
Length:  3 pages

Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action. To learn more about Big Data in the Contact Center, dowload this whitepaper. Compliments of Avaya.

Tagsavaya, big data, contact center, social media