Traditional retail bank branches have reached a crossroads and face a steady decline in branch transactions as customers deposit checks, perform balance inquiries, and transfer funds on their own using ATMs, mobile devices, and PCs. Bancography, a provider of consulting to the financial services market, estimates that branch transactions have plummeted 25 percent in the past five years. Consumer preferences aside, today’s banking landscape is very different than it used to be, for a variety of reasons.
To learn these reasons, download this eBook. Compliments of Verint.