The delivery of exceptional service has become a lucrative business for many organizations. However, this is a lagging indicator of success, as service profits are the result of efficient processes, great customer service, and the timely resolution of service requests. In order to reach this evolved state, manufacturers and service organizations have to change their mindset to focus on resolution and the customer, and not solely on operational efficiency.
In January and February 2014, Aberdeen sampled 225 service and manufacturing firms, and this report will take an in depth look at the 90 capital equipment manufacturers to better understand the key trends and challenges facing this industry vertical.
Download this paper now to read the results of the research.