> K2 > Forrester Research – Predictions 2015: The Age of The Customer Is Set To Disrupt the BPM Market

Forrester Research – Predictions 2015: The Age of The Customer Is Set To Disrupt the BPM Market

Published By: K2
K2
Published:  Apr 27, 2015
Length:  5 pages

Forrester’s latest report indicates a shift in the business process management (BPM) market. “‘Low-code’ platforms, new engagement architectures and cloud-based work orchestration” are replacing BPM suites, which simply aren’t agile enough to streamline business operations and improve processes that “directly or indirectly touch customers or shape customer experience.” With the BPM focus on operations-centric and customer-centric business challenges, organizations are choosing agile technologies that reduce coding and cut down implementation times, to keep up with market demands.

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Tagsbusiness process management, cloud-based work orchestration, smart process apps, bpm market, "low-code" platforms, dynamic case management