Unified communications (UC) is at a tipping point today, thanks to the game-changing trends of mobile apps and cloud computing. Until recently, companies that deployed UC benefited mostly from integrating applications such as voice, presence, and IM. Employees loved the simplicity and the one-click transitions between media. CFOs reveled in the telecom savings from going all-IP.
Enter private and public clouds, and managing UC gets a whole lot easier for your CIO. Add mobile apps and devices in the workplace, and suddenly UC becomes radically more powerful and useful.