Customers have always had the right to do without or cancel an enterprise resource planning (ERP) vendor's maintenance agreement, but many have been reluctant to do so out of concern for potentially negative consequences. For most enterprises, ERP is not only a critical application but their largest and most costly IT investment, so cancelling vendor maintenance should not be done lightly.
Cancelling the ERP vendor's maintenance agreement should be considered by everyone. Switching to independent support can play an important role in enabling an enterprise to run current mature application releases more cost-effectively, shift funds to business growth initiatives, and position itself flexibly for the best-fit future application platform.
Download this Gartner report to learn more about what to consider before cancelling your ERP Vendor's Maintenance Agreement and Switching to Third-Party Support.