> SurveyMonkey > [ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine

[ON-DEMAND WEBINAR] 4 Steps to Building a Customer Satisfaction Engine

Published By: SurveyMonkey
SurveyMonkey
Published:  Oct 26, 2015

97% of customers say they’re likely to tell friends or family about an outstanding customer experience. And collecting customer feedback can help you fuel a reputation for great customer care.

But simply collecting data and insights isn’t enough. That’s why you need a smart approach to your organization’s day-to-day ops to make real business improvements and decisions. We’ll show you how in 4 easy steps. 

Watch our 40-minute webinar to learn how to:

  • Ask questions that yield actionable data
  • Scale follow-up actions and improvements
  • Analyze survey data and get key metrics
  • Close the loop by turning data into action

Speakers:


Jeffrey Coleman 
Director of Customer Success, SurveyMonkey 



Sheila Grady
Senior Manager, Marketing Communications, SurveyMonkey 


Fill out the form to watch the webinar!




Tagssurveymonkey, salesforce, sfdc, service, customer experience, customer care, reputation