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Transforming the Client Lifecycle in the New Digital Age

Published By: Pega
Published:  Aug 12, 2016
Length:  14 pages

Todayís banks are facing enormous pressures that include regulatory requirements, hefty penalties, increasing customer service demands, and ferocious competition from other financial institutions rapidly embracing customer-centric technology. Despite these challenges, banks canít afford to scale down any efforts to ensure the highest standards of customer service.

In fact, a recent survey by Pega and Finextra found that 90% of big corporations would consider switching to a different financial institution for better client service around onboarding, account maintenance, service requests, and inquiry handling.

Download Transforming The Client Lifecycle: Bringing Customer And Product Onboarding Into The Digital Age, to discover other how banks are improving the customer experience to protect and grow their businesses.

Tagspega, customer service, finextra, service requests, inquiry handling