Just as the proliferation of mobile devices, the Internet of Things and other elements of increasing connectivity have impacted our everyday lives, these trends are rapidly changing the landscape for government agencies. More agencies than ever before leverage advanced eGovernment applications to deliver citizen services. Government workers are at the forefront of the mobile workforce growth, with around 90 percent of government employees using at least one mobile device for their daily work. Collaboration among agencies and between states is increasing interoperability of eGovernment systems and networks.
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.