> Sprinklr > 20 CXM Experts on the Future of Customer Experience

20 CXM Experts on the Future of Customer Experience

Published By: Sprinklr
Sprinklr
Published:  Nov 22, 2016
Length:  58 pages

CXM is the process of providing unforgettable experiences to your customers at every touchpoint online, on the phone, on social, and in person. The reasons to invest in CXM are clear:

Customers are twice as likely to share a negative experience with a business than a positive one.
86% of customers will pay more for a better customer experience.

CXM is not optional, even for large, complex organizations. Its the future of every business operating in a networked world. So where do you begin?

Download this ebook to learn tips from Frank Eliason, Stan Phelps, Jeanne Bliss, and other innovative leaders in the CXM space.



Tagscustomer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care