> WNS > Consolidation of processes and improvement of response times for a U.K. based Insurance Company

Consolidation of processes and improvement of response times for a U.K. based Insurance Company

Published By: WNS
WNS
Published:  Apr 06, 2017
Length:  2 pages

The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.

This trend, coupled with the introduction of more stringent regulations has made the insurance industry increasingly competitive. To maintain profitability and improve revenues, insurers are pressured to not only reduce cost, but deliver higher levels of customer service.

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Tagsinsurance industry, wns, benefits of wns