An industrial equipment manufacturer invested heavily in a number of different apps for their customers and partners. In theory, these apps made their lives easier by helping them schedule maintenance, order spare parts, generate financial quotes, amongst several other things.
Although these apps were feature-rich, adoption was very low. The problem as that these apps were created in silos by different business units without validating the need of end users. The investment was going to waste.
Infosys was invited to reinvent the wheel of app development.