Many BPO providers have already invested heavily in robotic process automation (RPA), providing an opportunity to renegotiate your BPO contract to reflect the cost savings they are making as a result. But there’s more. Contract renegotiation also creates an opportunity to leverage providers’ investment to accelerate automation in your own business.
Read this to discover:
- the benefits of automating business processes and the impressive level of cost savings this can deliver
- the impact of automation on the BPO market and the implications this has for BPO contracts
- a five-step processing for assessing and renegotiating your outsourcing contract
- three options for starting your automation journey.