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The 5 Layers of Customer Self-Service

Published By: MindTouch
MindTouch
Published:  Mar 18, 2019
Length:  1 pages

How companies can help reduce the friction

When customers can't find what they need, the self-service journey gets real frustrating, real fast. To reduce friction, many organizations are turning to comprehensive knowledge management solutions that extend timely content to every step of the self-service journey.




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