As businesses give employees more power to work wherever and whenever they want, IT and business leaders are tasked with creating connected, collaborative work environments that are optimized for all devices. Rather than investing in point solutions that employees may or may not use, many organizations are investing in Unified Communications (UC) — more specifically, UC as a Service (UCaaS) or UC services delivered through the cloud.
Organizations that invest in UC can reap a number of benefits, including operational efficiency and agility, and improved customer experiences. As these and other benefits become more widely known, the UC market is expected to flourish: Wainhouse Research predicts that it will have a compound annual growth rate of 21 percent from 2017 to 2022. That means IT and business leaders will have greater opportunity to explore the ever expanding market and identify the right solution — and service provider — for their teams’ unique communication and collaboration needs.