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Customer Centricity and the CIO

Published By: KPMG
KPMG
Published:  Jun 10, 2019
Length:  22 pages

Technology plays a pivotal role in delivering the customer experience. Explore the forces moving CX to the top of the IT agenda.

Read this report to discover:
how technology can help deliver what customers want
four areas where the CIO can make the biggest impact
priority actions for driving the CX agenda forward.






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