In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
READ THIS PAPER TO:
- Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings.
- Learn essential strategies for promoting associate productivity and satisfaction.
- Leverage cross-sell and up-sell opportunities that benefit the customer.
- Share lessons learned from EnergyAustralia’s experience.