> Masergy > The Future of Collaboration is Cognitive

The Future of Collaboration is Cognitive

Published By: Masergy
Published:  Aug 01, 2019
Length:  11 pages

Cognitive collaboration--defined as the application of artificial intelligence to business knowledge and workflows--is poised to transform collaboration as we know it, bringing cognitive learning and information sharing to all engagements. Nemertes Research evaluates cognitive-powered applications and explores how predictive and real-time analytics optimize interactions in both the contact center and corporate environment. 

  • Discover how breakthrough technologies enable analytical insights into historical and real-time data, providing actionable information for physical and virtual interactions

  • Learn how to take advantage of cognitive collaborationís ability to deliver measurable business value for both front and back-office communications

  • Investigate ways to quantify the benefits of cognitive collaboration, understanding use cases as well as current and planned capabilities