> MindTouch > The Power of a Knowledge Management Platform to Transform the Customer Journey

The Power of a Knowledge Management Platform to Transform the Customer Journey

Published By: MindTouch
MindTouch
Published:  Oct 02, 2019
Length:  10 pages

The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more “customer-first” approach is best. Read our MindTouch-sponsored whitepaper by Lori Bocklund, President of Strategic Contact and experienced industry veteran, as she explores the ties between new self-service entry points and a strong foundation rooted in knowledge management.



Tagscontent strategy, customer journey, customer success, digital transformation, knowledge base