Help Desk Authority® is the comprehensive help desk solution for small to medium businesses and is easily customized to your specific business requirements. It provides best-of-breed ticket workflows, dashboards and reporting along with advanced capabilities. It also provides a range of self-service and automated functions to enable IT to focus on the most important issues and can be upgraded to include powerful, integrated management tools as your business and/or network environment grows, empowering the help desk team to immediately diagnose and resolve issues from within help desk tickets.
Help Desk Management
Manage incident and service requests from a single easy to use console. Create tickets automatically from emails, and provide self-service functions to end-users. Generate reports and dashboards from issue and asset data.
Customizable and Flexible
Shape to fit your business processes, with customizable elements such as screen layouts, data fields, help desk ticket workflows, and reports. Also, access the help desk console through multiple client interfaces including Windows®, web or mobile.
Automation and Self-Service
Maximize help desk productivity by utilizing extensive self-service functions for end-users such as the searchable knowledgebase or proactive message board that informs users about known issues to prevent unnecessary calls to the help desk.
“I am now able to better prioritize my workload with Help Desktop Authority. I can quickly determine which issues are most critical and need immediate attention—this allows me to focus on other areas of my job that I most enjoy.” - CJ Metz, IT Administrator