Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations.
Read this report to find out:
• how to create customer-centric operations to deliver the customer experience
• the eight essential components of a connected, customer-centric enterprise
• why alignment between the COO and CIO is essential
• five key steps to start transforming operations to drive growth and create value.
We’re living in the age of the customer, so it’s understandable that many companies are striving — and claiming — to be customer obsessed. yet many still fall short of creating superior customer experiences, even with sophisticated customer analytics in place, because of myopia and internal misalignment. The solution lies in a new customer insights paradigm: the next best experience (nBX). customer insights (ci) pros need to reevaluate their current analytics practices and embrace the nBX model to become truly customer obsessed.
Published By: BetterUp
Published Date: Aug 14, 2018
Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer
to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future.
Published By: PatSnap
Published Date: Sep 27, 2019
R&D and IP can no longer afford to work independently. Current siloed processes in both teams are leading to bottlenecks in the innovation and asset management process across the market, costing companies thousands of dollars monthly.
This eBook presents both IP and R&D teams with 9 insider tips to effortlessly facilitate a more symbiotic relationship; translating to better productivity, a breakdown of barriers, better alignment to company goals, and higher returns on investment.
Every business experiences growing pains at some point in its life cycle. To overcome them, you must have goals and alignment to business objectives. The best way to do that? Set OKR's -- Objectives & Key Results. Learn more about how OKR's, SMART Goals, and check-ins can help set your business on a trajectory of growth and success.
As professionals in a world that is now driven by self-improvement, we’ve become very skilled at setting goals. There is a plethora of mobile apps that exist solely to help us track goals and keep ourselves accountable. Goals are what keep us engaged, looking ahead and striving to be better. That’s the same reason organizations spend hours, weeks, months and years planning and trying to execute them. But what good is all that motivation, strategy and planning if organizations can’t execute those goals properly? Well, none really.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Published By: InsideView
Published Date: Aug 17, 2015
Creating alignment between sales and marketing can be a challenge—competing priorities, differing success measures, and even separate terminology.
We had the pleasure of hosting Forrester’s Laura Ramos, Vice President and Principal Analyst Serving B2B Marketing Professionals.
Laura charted the path to successful sales and marketing alignment and share critical steps to strengthen the partnership and increase revenue success. You will learn how sales and marketing can:
· Make revenue generation more efficient and predictable.
· Move from a relationship of open hostility to one of smooth collaboration—ultimately becoming high-performance partners.
· Work together to create lifelong customer engagement—the lifeblood of every successful company.
Published By: InsideView
Published Date: Aug 17, 2015
In most companies, sales and marketing fight each other as much as the competition.
But research shows that companies with tight sales-marketing alignment have 38% higher win rates and generate 208% more revenue.
Tracy Eiler shares her takeaways from the webinar with Forrester’s Laura Ramos, “5 Ways to Get Sales & Marketing Aligned” in this article.
Learn how to start aligning your sales and marketing teams.
Published By: Dell EMC
Published Date: Oct 08, 2015
In this article, learn how Dell working with Intel® helps IT leaders overcome the challenges of IT and business alignment, resource constraints and siloed environments through a comprehensive big data portfolio based on choice and flexibility, redefined economics and connected intelligence.
The report shows a link between greater autonomy and business performance. It also highlights the increasing alignment between IT and the business on the risks and benefits of providing greater technology choice for users. Highlighted findings include:
• The fastest growing companies in the world believe that greater technology choice can increase revenue and profits by more than 35 percent
• 84 percent of businesses worldwide believe that greater technology choice is crucial to driving efficiency in the future
• 72 percent of businesses see security as the biggest barrier to greater technology choice
One of the biggest problems with any organization is complete alignment among all teams. A lot of this breakdown is due to outdated methods of sharing important documents and information. Teams function best when they are able to access and collaborate on critical documents, presentations and files. Download this whitepaper to learn the top five ways any business can benefit from Box and see how it will allow your organization to operate faster across all departments to ensure everyone is aligned while driving growth to maintain security of your files to keep your projects running smoothly.
Breakthroughs in collaboration technology are helping companies of all sizes foster engagement with employees, customers, and partners. However, some organizations are still struggling to align all facets of their organization and as a result misalignment between teams is still a likely scenario. Download this whitepaper to learn how online collaboration can help push productivity in order to allow your organization a competitive edge as a result of increased productivity and a positive return-on-investment.
Managing and protecting privileged credentials is essential to reducing risk and addressing compliance requirements. Organizations need to evaluate privileged password management solutions for the depth of controls, scope of coverage and degree of cloud alignment they provide.
CA Privileged Access Manager delivers against all three of these dimensions, providing a next-generation solution for privileged credential management that drives IT risk reduction, improves operational efficiency and protects an organization’s investment by supporting traditional, virtualized and hybrid-cloud infrastructure alike.
Published By: Prophix
Published Date: May 31, 2016
Watch how Prophix empowers you with monitoring reports and analytics to support a continuous process that involves the input of employees from across the organization. With Prophix, you can evaluate your corporate performance from both high-level and granular views. And by ensuring that you keep an eye on the alignment of business goals and the company’s progress, you will enjoy a valuable tool for facilitating informed decision making.
Published By: Infomatica
Published Date: Jul 15, 2015
The International Institute of Analytics presents healthcare results from their proprietary assessment tool, The Analytics Benchmark, including measurement of data-related tactical competencies and culture/leadership competencies necessary for data-driven decision-making to become ubiquitous inside organizations. Download this paper to benchmark where your organization stands in the five stages of maturity and the five elements of alignment needed for success.
Published By: Evariant
Published Date: Sep 07, 2016
The physician liaison position is a relatively new one for most health systems, but individuals hired as physician liaisons are being held accountable for facilitating impactful, fast change. Where marketing drives incremental revenues by targeting patients and consumers (non-patients), physician liaisons drive incremental revenues by cultivating relationships with physicians and improving referral behavior.
Published By: Evariant
Published Date: Nov 14, 2016
All parts of the health system can, and should, contribute to alignment success. Today’s health system C-suite executives are realizing they have the ability and the responsibility to contribute to physician alignment efforts. That means just making phone calls and visiting physicians to promote your services is not enough. To achieve both physician alignment and optimize patient care, you must have a view into physician activity and referrals. Understanding physician behavior provides the basis for more meaningful dialogue with physicians.
Most successful data center migration projects share similar practices, such as expertise, preparation, management, execution, communication and business alignment. The purpose of this research is not to provide an extensive examination of each one of these practices. Rather, it is to provide a pragmatic list of best practices. This list was derived from observations of numerous Gartner clients involved in data center migration projects over the last six years.
In a fast-changing app economy, agility and alignment are king. Without these attributes, it’s difficult to address top priorities around growth, customers and workforce. Organizations need to know that they’re developing and delivering the solutions that customers want when they want them. That means aligning the right resources to best-bet projects in order to roll out new offerings on time and within budget—and ultimately deliver value to the business.
Published By: SAP Concur
Published Date: Sep 25, 2019
"The root causes for poor travel, expense, and invoice
management are legacy technology and the lack of alignment between
IT and finance to implement better solutions.
Download this Forrester paper now to understand how internal alignment with IT can allow you to manage and process expenses in a timely manner."