Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
Manual performance reviews are rarely a welcomed activity for managers.
Not only are you under the wire to submit all your employees reviews on time, but youre also faced with hours and hours of recalling each employees performance details throughout the last few months.
Published By: Riverbed
Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your
existing monitoring and management strategy.
Read how Specsavers reduces the time from test creation to test execution by 50% and cuts the time required for producing quality reports from 3 hours to 10 minutes a day through automated application lifecycle management.
HP ProLiant Gen8 servers support automated management and proactive monitoring and HP is offering financial terms for purchase or lease to SMBs deploying them.
For these reasons, HP ProLiant Gen8 servers can play an important role in supporting business continuity and can serve as a key element of business protection programs that are designed to reduce operational costs in today's midsize and large businesses.
Companies are trying to improve efficiencies and performance of many real-time operational business practices, including customer experiences, inventory & purchasing, manufacturing yield, BAM and BPM. This white paper explores strategies and capabilities that best-in-class companies are employing to improve operational performance.
Recent regulatory additions require that companies take proactive measures like penetration testing to enforce data privacy and integrity. By deploying a distributed model companies can execute testing from different security levels which is important in challenging posture based on level of access.
Published By: Lumension
Published Date: Oct 17, 2008
The realities of security and compliance have changed considerably since patch management faced its first big paradigm shift some years ago. At that time many organizations wrestled with the transition from manual patching and remediation to an automated process. Of course, nothing in security is ever static, so it is no surprise that patch management has continued to evolve since then. Though still automated, today’s best patch management tools and techniques are significantly different from their predecessors. In this whitepaper, Lumension Security’s Matt Mosher, Senior Vice President of the Americas, gives an historical perspective on how this evolution unfolded and why it is important for organizations to evolve their patch management technology in order to remain on top of increasing security attacks.
Infor Discrete Manufacturing Essentials are built exclusively for discrete manufacturers, with specific functionality that addresses the industry's essential challenges. The result? For one typical Infor customer, a 50 percent reduction in data processing costs and fully automated management of more than 11,000 items and 200 suppliers.
This white paper identifies the problems encountered in addressing network security risks through vulnerability management. It describes how automated vulnerability management contributes to compliance with industry standards such as the Payment Card Industry Data Security Standard (PCI DSS) and assists you in proactively identifying security weaknesses before these are exploited.
This white paper highlights why organizations need to implement event log auditing as an integral part of their security policy to meet industry standards such as the Payment Card Industry Data Security Standard (PCI DSS).
Published By: Netwrix
Published Date: Oct 10, 2007
This white paper covers account lockout management process and introduces new cost-effective workflows of account lockout resolution, describing significant ROI enterprises can achieve through the use of automated management solutions.
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds.
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scaleable IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Learn more about Clarus Systems and how they can help your business in this data sheet.
Enterprise networks are going through massive change, and the convergence of voice and data including Communication deployments, upgrades, transformations and ongoing management remain a top priority. According industry analysts at Aberdeen Group, 61% are planning for Communications in the next two years. In order to get the most from their Unified Communications investment at the time of deployment and beyond, enterprises must leverage both active testing and configuration analysis techniques to certify and validate that environments are configured as designed.
Accessible through a web-based, interactive dashboard, the latest version of the ClarusIPC Plus+ solution integrates performance management capabilities that create real-world "What-if" scenarios to predict capacity issues before they have a chance to impact end users. By monitoring KPI's such as server health, gateway capacity, media resources and device registration, you consistently maintain the ability to estimate future bandwidth needs.
In today’s global marketplace, you rely on your IP telephony environment to unite employees who work remotely, in a branch, or at the office headquarters by providing seamless, effective communications. Whether at the time of deployment, during an upgrade, or through an operational review, validating these environments to function properly and meet user expectations is critical.
Clarus Systems, Inc. has collaborated with IQ Services to deliver technology independent testing solutions that enhance end-to-end voice process lifecycle management within the contact center. The goal is to ensure a positive customer experience by incorporating voice testing and monitoring into every step of your contact center's life cycle - resulting in confidence that your solution works as designed.
This white paper is intended to explore the process of secure and efficient paperâbased document marking and printing using Microsoft® Word. At the same time it will explore the savings that can be realized by implementing an automated practice that reduces risk of unintended use.
Companies can realize significant savings with an automated absence management system. Download the Optis study to see how one company saved over $8 million by reducing lost time and getting a handle on leave.