Customer and supplier portals are one of the many fruits borne from the
age of digital transformation. However, the level of accommodations that
portals provide to customers and suppliers has spawned a whole new
set of challenges that didn’t exist less than a decade ago. Chief among
these is something referred to as “portal fatigue.”
Many AR departments and CSR teams are painfully familiar with the
term, as it’s often their job to either retrieve orders from a customer portal
or submit invoices directly into customers’ AP systems. On paper, these
tasks don’t seem all that odious. But when you consider the amounts of
different portals being used, and the fact that not every user is trained
on each portal, it’s easy to see why portal fatigue is a very real and
concerning problem for today’s businesses.
New digital technology now makes it feasible to integrate process control and SIF within a common automation infrastructure. While this can provide productivity and asset management benefits, if not done correctly, it can also compromise the safety and security of an industrial operation. Cybersecurity and sabotage vulnerability further accentuate the need for securing the safety instrumented system (SIS).
Certainly, a common platform approach using similar hardware and software dedicated for control and safety functions, respectively, can provide the potential for cost savings. However, it is widely acknowledged that utilizing separate, independent, and diverse hardware/software for safety and control is the optimal way to protect against potentially catastrophic common cause and systematic design and application errors.
Different vendors offer varied degrees of integration and solutions. The question is: how to provide an integrated control and safety solution with advanced functionality and productivity without compromising safety and security? And, where do users draw the line?
A third-party (e.g., TÜV) certification of the hardware/software systems to IEC 61508 specifications carries significant advantages, but should this be the only criterion? How does a third-party certificate extend to the plant’s overall assignment of risk reduction credits for all independent protection layers (IPL)? Control system embedded safety logic solvers may actually increase the SIL requirements of the SIF if no credit is allowed for the distributed control system (DCS) as an IPL.
Download the white paper to learn more.
BPO providers are using robotic process automation to reduce the cost of business processing by up to 70%. Find out how to renegotiate your BPO contract to leverage their investment and accelerate your own automation journey.
Read this report to discover:
• why automation is a gamechanger for BPO contracts
• what your strategic options are for automating business processes
• a practical process for renegotiating contracts and implementing new solutions
• whether you have the right building blocks in place for the journey.
Many executives struggle to understand what intelligent automation means for their organisation and its operations. This global survey of almost 600 business leaders reveals the why, what and how of successful adoption.
Read the report to find out:
• which functions are leading on automation-related investment
• what executives experience as the biggest challenges to implementation
• how businesses expect IA to impact their existing workforce
• ten practical action points for driving scale in IA.
What impact will the cloud-enabled workplace have on your cybersecurity strategy? This year’s research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope.
Read this to discover:
• how growing cloud dependency has created distinctive challenges around cyber security
• what the biggest cyber challenges are for organisations in this context
• how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security
• a set of cybersecurity considerations for modern IT environments.
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience.
Read this report to discover:
• how HR can influence the customer agenda
• how to take advantage of AI and D&A to recruit the right people
• what skills customer service employees will need as a result of automation
• how to win senior buy-in for new HR policies and approaches
• seven action steps for building a customer-centric culture.
Digital transformation will fail without a commitment to automation - what AHEAD
refers to as Relentless Automation. With the advent of public cloud and all of
its promise, along with the ripple effect from the DevOps mantra of “automate
everywhere”, technology teams must spin up new infrastructure, maintain
configurations, and set up and tear down environments much faster than ever before.
Of course, no one should automate for the sake of automating, or to simply be ahead of the curve. But while not every
activity warrants automation - whether due to the complexity and nuance of the task, or its infrequent occurrence - Relentless
Automation means identifying those tasks and processes where the benefits of automation outweigh both its upfront and
Thankfully, the business benefits of standardizing and automating IT work are easy to spot:
> Freeing up staff for higher value work
> Reduction in errors and process variability
> More auditability and accountability, helping
Leveraging IIoT advancements, learn how to break traditional barriers between your power and process control systems to solve challenges across the full lifecycle of the plant. Download the white paper to learn more.
Industrial Internet of Things (IIoT) technologies and concepts can transform and enhance process safety practices if appropriately applied. Download the white paper for guidance on leveraging IIoT tools and techniques to deliver industrial safety in a profitable manner.
Industrial process safety management has evolved beyond simple functional safety. Some companies are at risk because management and business process aspects are not integrated into the overall safety plan. Such gaps can impact both operational integrity and profitable performance.
Explore the change drivers affecting plant process safety management and learn how operators can find, measure, and manage gaps to maintain safe conditions and improve profitability.
Download the white paper to learn more.
The demands of modern IIoT applications increases the complexity of systems infrastructure
and puts additional pressure on IT and OT security. As the frequency and sophistication of cyber-attacks increase, operations must leverage industry standards to achieve consistent protection. This paper will address how IEC62443 can be applied to industrial control systems and help readers understand the various priorities and steps required to help mitigate cyber
Since the sepia-toned days of the early 19th century, industry has sought effective ways to control manufacturing and production processes. New technology has greatly influenced factories and plants, resulting in new operational approaches to maximize benefits and achieve 100% ROI in a very short time.
Download the white paper to learn more.
The safety of operations can have a direct, positive impact on the operational profitability of the plant. Environmental health and safety (EH&S) can now be viewed not just as a cost center, but as a profit center, and new levels of both safety and profitability can result. Real-time safe profitability is no longer a dream—it is a reality!
New trends in life cycle management of automation assets are paving the way for the “continuously current enterprise”, to improve both availability and utilization of automation assets. Download the white paper today to learn more.
Today’s plants are faced with managing two major challenges: the increasing speed
of business and integrating emerging technologies. Leveraging IIoT as a basis for plant modernization could result in big payoffs: download the white paper to learn more.
Rich, real-time location intelligence is shaping the future of the third-party logistics (3PL) industry, powering some of the most innovative new technologies behind the smartest, most efficient and environmentally sustainable 3PLs in the industry.
Rapid growth in the industry over the next five years will see competition driving further technology and location intelligence innovation. This eBook predicts five ways in which this will result in smarter work patterns and new business-critical technologies.
As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes), HERE can help 3PL companies develop key competitive advantages.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
In this InfoBrief, we discuss the broad impact of digitization and how organizations are utilizing RPA technologies for driving business outcomes. We also share use cases and examples from different sectors, as well as key factors that organizations need to consider when selecting a partner for RPA deployment. Since RPA is the latest buzzword, there is a lot of noise around this topic and we aim to filter the noise and provide key insights, as well as offer essential guidance for successful RPA strategies.
Published By: Rackspace
Published Date: May 28, 2019
Today, it isn’t a matter of if you’re taking SAP to the cloud – but a matter of when, and how you’re going to make it happen. Because by moving your SAP workloads to the cloud, you are putting them together with other data streams, advanced analytics and machine learning, to create a powerful combination to better engage customers, empower employees, optimize operations and transform products.
This e-book introduces Rackspace as the managed cloud service provider to partner, for moving SAP workloads to Azure.
Being certified in all the leading SAP technologies, including hosting services, HANA Operations and HANA Enterprise Cloud (HEC) – and having been awarded Microsoft Hosting Partner of the Year five times – Rackspace has got the whole SAP on Azure solution covered, from planning to deployment and ongoing management.
Check out the case studies of global companies, like Rockwell Automation, The Mosaic Company, Malaysia Airlines and Coats & Clark, to discover how they have benefi
So you’re interested in cognitive RPA? You’re not alone. Almost half of enterprises implementing RPA in the next six months will be doing so with RPA solutions that offer cognitive capabilities.
But just as the processes you can automate using cognitive RPA are more complex, implementing the software itself can be tricky.
To find out more about how Automation Anywhere can help, download this whitepaper today.
Published By: MuleSoft
Published Date: May 22, 2019
ABB leads one of the most complex industries on the planet; one that is under intense transformation. They are succeeding by using digital technology to fast track their supply chain and manufacturing process. Watch this webinar to learn how ABB is accelerating digital transformation through an API strategy with MuleSoft.
How ABB leverages reusability and automation to streamline their complex manufacturing processes.
Why MuleSoft's C4E (Center for Enablement) is a perfect fit for ABB.
How ABB drives digital innovation through the adoption of API-led connectivity.
Szymon Myslinski, Global IT Department Manager for Innovation, ABB
Gabriel Rauchenbichler, DACH Marketing Lead, MuleSoft
As organizations prioritize digital transformation initiatives, many are finding that legacy
networks are holding them back. To support new business models, cloud adoption, and an
explosion in connected devices, modern networks must support interoperability across data
centers, multiple clouds, branch locations, and edge devices. Applications now run at every
point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on
this new architecture, and the amount of data flowing across connections has increased,
many organizations still lack a unified approach to management, automation, and security
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes.
The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus.
In July 2017, IBM commission
There are many paths and possible entry points, from standalone
software solutions to sophisticated business process management
systems and full outsourcing. Each has its own advantages, drawbacks, potential benefts and level of risk.