In today’s fast-moving, competitive environment, companies are migrating
to Microsoft Azure to increase their agility and decrease their time to
market. While the payoff for adopting Azure can be great, many are
finding it difficult to reach the cloud and business success they originally
It’s common for organizations investing in Azure to encounter
numerous roadblocks early in their cloud journey, including monthly
bills exponentially higher than anticipated and underutilized resources.
For organizations looking to reach cloud maturity—where cost and
performance are optimized, security and compliance best practices
are established, and one’s environment is governed by policy-driven
automation—gaining control of their Azure infrastructure is crucial.
The goal of this eBook is to help with just that. For those of considering
Azure or who are currently in the migration phase of your Azure cloud
journey, we offer insight and expert best practices to make the early
stages of your
Are you interested in how artificial intelligence (AI) might
impact your contact center?
The hype cycle for AI is nearing its peak. But before you rush to
deploy an AI tool, let’s separate fact from fiction. What are the
practical benefits of AI today? What kind of challenges arise from
automation? What are the underlying technologies at play?
In this e-book, we will answer these questions and more.
We will examine AI from a pragmatic lens and offer suggestions
to minimize costs and maximize returns.
Expert quotes carefully balance content and design, and logo placement is consistent throughout all communications. The mission is to make the quote easy to read and comprehend. There are standards, and nothing goes out unless it meets those expectations. ConnectWise offers a quote and proposal automation solution that’s dedicated 8+ years (and counting) to making it simple to deliver quotes that win. We’re well-heeled and ready to serve as your proposal guru. Follow these steps to find your path to quoting success.
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. If done correctly, this transition can be a lifeline to reliable revenue in a shifting market. Making the transition from an unsteady break-fix model to a proactive managed services model will require a systematic plan with well-thought-out steps that range from understanding your target market to implementing essential automation. If you’re considering becoming a managed service provider (MSP), these six steps can help. As you read through them, keep in mind that the best strategy is to have a strategy.
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
Manage your People, Customers & Projects on Salesforce
Cloud Professional Services Automation (PSA) gives you the visibility and power to drive revenue growth, improve margins and deliver on your promises.
Harness the power and ease of Salesforce, the #1 cloud platform
Experience enterprise class scalability
A window to connect your resources and projects
Schedule the right people onto the right projects at the right time
Connect Sales and Services for better resource management and customer satisfaction
Not all cloud models are created equal
The Professional Services industry has seen steady year-on-year growth and this has prompted many services organisations to adopt a cloud based approach as they look to streamline business processes and improve profitability.
With this in mind we've identified the top 6 Questions to Ask About Cloud Professional Services Automation (PSA) and how it can help solve many common business challenges.
Download this guide and get insight into:
AOS delivers powerful, intent-driven automation of network services in vendor-agnostic environments by delivering it as an easily consumable service in response to consumer-specified intent. Network devices serve packets, AOS services serve application workloads.
According to numerous studies, 70-80% of outages are due to configuration change applied to a living system, and not due to initial deployment. Initial, one-time deployment can be seen as sort of a “hello world” application; the real complexities arise as the system evolves. With AOS, configuration, telemetry, and expectations are derived from the single source of truth - the intent - in an idempotent fashion, and as such there is no implementation difference between initial deployment or change management.
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking.
The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties.
This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
In this InfoBrief, we discuss the broad impact of digitization and how organizations are utilizing RPA technologies for driving business outcomes.
We also share use cases and examples from different sectors, as well as key factors that organizations need to consider when selecting a partner for RPA deployment.
Since RPA is the latest buzzword, there is a lot of noise around this topic and we aim to filter the noise and provide key insights, as well as offer essential guidance for successful RPA strategies.
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work.
To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy.
This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations.
Double the AI
And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time.
Over 4/5 expect to deploy AI in under two years
The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago.
50% expect to be established, globally scaling or refining AI in under two years
Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
Automation is already pervasive in our lives—from tried-and-true mechanized assembly lines to the dawn of self-driving cars. But how can you use advanced forms of automation to improve your business processes?
Download this starter guide for a detailed look at robotic process automation (RPA), a type of automation that can help you:
Also explore the definition and features of RPA, as well as the types of automation software.
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business.
But RPA platforms generally aren’t a one-size-fits-all investment.
In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
Forbes recently referred to robotic process automation (RPA) as “a gateway drug to AI,” referencing its low barrier to entry compared to other technology choices within the AI realm. But while experts continue to tout the future of RPA, what can we expect of it in the short-term?
Jump into this resource to get a peek at how experts are predicting RPA’s 2019 will pan out, including notable market shifts, major technology disruptions, and entirely new RPA use cases.
Real-time ERP systems are converting purchase order into jobs and schedules through the integration of standard ERPs with Machine Learning (ML) and Artificial Intelligence (AI). This powerful combination of touchless digitization engine, Robotic Process Automation (“software robots” that perform tasks automatically), and APIs in a nonintrusive manner to highly automate process is convincing Business Leaders, CIOs and IT managers that AI has moved past hype. Download full White Paper.
Published By: SAP Concur
Published Date: Aug 07, 2019
"Spend Management is the planning, process, and system of managing business dollars to positively affect the production of products and services. Spend management usualy includes processes relating to procurement, supply chain management, and outsourcing. Optimal spend management relies on the ability to understand and control company spend through automation tools and analytics.
Steps to Strategic Spend Management
All CFOs are concerned with how their company is spending its money. However, this is of particular concern for CFOs of small to mid-size businesses who need to manage their cash flow effectively to survive.
To survive and maintain a competitive advantage, companies need to be strategic in their spend management and identify ways to invest wisely to meet current demands and fuel growth for the future. Expense and invoice management can no longer be viewed as simply a cost center.
Download this white paper to explore five initiatives that can help guide your company towa
Published By: SAP Concur
Published Date: Aug 07, 2019
"Decided you want - or need - an automated AP solution?
AP automation lets you improve the way you manage and pay your vendor invoices. But full disclosure: we know it can be challenging for many people to drive accounts payable change within their business - especially when you're bogged down in your day-to-day tasks.
That's why we built this guide. It'll help you lay the groundwork to plan, write, and present a business case that you can sell into your business leaders. This includes:
Tips, data, templates, and worksheets for calculating ROI
What information to collect and present
Real-life “horror stories”
How to corral your business case committee"
Published By: SAP Concur
Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction.
Download the report today to learn more about the benefits of automated solutions."
"Agile BI requires more than just agile dashboards. True agility means prototyping data models quickly so business users can continuously iterate on them. Application development and delivery professionals working on BI initiatives should consider adding DWA platforms to their BI toolbox.
This Forrester report discusses how seven data warehouse automation vendors bring Agile options to all phases of BI/analytics application development. Read more to find out how these platforms help facilitate shorter development cycles."
For enterprise businesses, the conversations you are having with your customers and employees can help transform your future. At Verint Next IT, we deliver intelligent self-service solutions to help companies elevate the customer experience while driving operational efficiency.
We understand that the challenge for many companies exploring AI and automation initiatives lies in knowing the right place to start and also how to grow. That’s why we offer AI Blueprint™.
With AI Blueprint and our proven Alme® platform, we ensure that every enterprise succeeds with AI now and in the future.
Download the eBook to learn:
• What AI Blueprint is, what it does and why it matters
• The benefits of Conversational AI and how it is transforming businesses everywhere
• Five ways AI Blueprint and our Alme platform help companies thrive with intelligent virtual assistant (IVA) and chatbot solutions