Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases.
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Many industry experts advise financial services institutions (FSIs) to embrace digital transformation. At the heart of that mandate is the need to satisfy rising customer expectations for fast, secure, always-on services delivered seamlessly across all channels and devices. While it’s important to harness the digital technologies today’s customers turn to — especially when it comes to engaging the millennial generation — FSIs need to optimize web and mobile performance to deliver exceptional end-user experiences. Here are eight considerations.
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Banking systems are inherently distributed in multiple branch and ATM locations, as well as home banking over the internet. As the number of access points grows, so does the complexity of IT systems management. Systems need to be readily available and productive yet secure and protected from data-breach.
An introduction to electronic signature technology for banks:
What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions,
shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
Published By: SafeNet
Published Date: Sep 08, 2010
This paper will provide insight into the top five threats to the online banking in the financial services industry and SafeNet's recommended solutions for a defense that not only provides a secure transaction environment for customers but also satisfies stringent government and industry compliance regulations.
The risks of irregular maintenance and non-compliance of IT and security policies can cost the organization much in terms of fines, lost opportunities and a damaged reputation. With such a serious and complex challenge, employing an efficient and comprehensive solution is paramount to minimize risk and instill confidence in the organization’s ability to fulfill on its compliance requirements.
Published By: Arkadin
Published Date: Sep 11, 2013
Financial services institutions focus on innovative services, customer relationships, and cost structures to drive profitable growth. Remote collaboration solutions (audio and web conferencing) are technologies target these three areas by transforming business processes.
This white paper highlights how a real world FIS client’s utilization of IBM FlashSystem together with the FIS Profile® banking solution1 yielded dramatic performance improvements, truly accelerating the pace of global banking. This client has been an FIS outsourcing client for 14+ years and counting.
Retail banks are in a state of transformation all over the world. They must integrate new remote payment systems, digitize process integration and update credit management. Watch this webcast to see how IBM WebSphere Portal is helping these companies deliver targeted information to support decision-making, and to aid in their transformation.
There are three things that senior executives in the financial services industry want from their investments in computing systems. They are the same three things these institutions require for their very survival. First is unwavering security. The integrity of customer accounts and records is paramount to maintain trust across the financial ecosystem. Cybercrime is anathema to the core function of banking and cannot be tolerated. Next is captivating, personalized experiences based on real-time data analytics leading to instantaneous customer fulfillment. And finally, there is the essential delivery of these secure experiences while providing a cost and efficiency advantage over competing solutions