"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
Published By: Genesys
Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
Start small and deploy fast with MicroApps
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises,
and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real time—typically with a lower
TCO. Armor’s protection can be deployed quickly to help boost application availability. This can also play a role in increasing
the visibility and overall security awareness across all your apps, no matter where they reside, because they are always
operational. This solution also puts the tools—like a Web Application Firewall—in place to provide appropriate protection
while being managed from a single pane of glass. Your organization can also continue using your existing security resources
because Armor provides the integration to unify their offerings with the tools you already have in place. In addition,
Armor’s Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has
undetected access t
Published By: e-SignLive
Published Date: Oct 11, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries
out business. With so much being done beyond traditional office walls, many insurance companies, financial service
organizations and even government agencies are adopting mobile tablets and smartphones as productivity tools for
agents, representatives and personnel, and developing enterprise apps for these devices.
Nutzer von Mobilgeräten sind heutzutage verwöhnt. Sie erwarten, dass ihnen ansprechende Inhalte blitzschnell und optimiert auf ihrem Mobilgerät bereitgestellt werden – und das noch in der gleichen Qualität wie auf dem Desktop-PC. Einerseits stellen diese permanent mit dem Internet verbundenen Nutzer eine hervorragende Geschäftschance dar. Andererseits müssen Unternehmen komplexe Herausforderungen meistern, um solch hohen Nutzererwartungen bei der mobilen Bereitstellung gerecht zu werden. In diesem E-Book werden wir drei dieser Herausforderungen näher beleuchten und Wege aufzeigen, wie Sie diese durch Optimierungen für schnelle APIs, Apps und mobile Websites meistern. So lassen sich Umsätze sowie die Kundeninteraktion und Kundenbindung steigern.
Laden Sie das E-Book heute noch herunter, um zu erfahren, wie Ihr Unternehmen die heutigen Anforderungen im Mobilbereich erfüllen kann.
Apps sind auf dem Vormarsch: Bei der Nutzung mobiler Geräte entfallen 85 % der Zeit auf Apps. Der App-Markt ist jedoch extrem umkämpft und 20 % der heruntergeladenen Apps werden nur ein einziges Mal geöffnet.
Wie können Sie Ihre App von der massenhaften Konkurrenz abheben? Der Schlüssel zum Erfolg ist die Performance.
Laden Sie diese Infografik herunter. Darin erfahren Sie, worauf es ankommt, um sich in den komplexen
App-Umgebungen behaupten zu können, und wie Sie Nutzer mit schnellen, interaktiven Apps überzeugen.
Published By: Zendesk
Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
• Content is among an organization's most critical assets. It flows through every aspect of a company, from people to systems to processes. But as teams grow and the breadth of their content expands, these valuable assets get fragmented across the different tools they use.
• What if you had a secure, open platform that connects all your tools in the cloud, allowing you to pull together best-of-breed technologies that fit your unique business needs? These native integrations keep teams happy and give IT full visibility and control, while boosting productivity and collaboration across the entire organization.
• Download our ebook to see how Cloud Content Management from Box provides you with a central and secure content layer that unites all of your apps with seamless, native integrations. In it, you'll learn about our most popular integrations — like Microsoft Office 365, Okta, Slack and Salesforce — and how Box helps you future-proof your tech stack while also providing a unified exp
Enterprises are looking to innovations like big data, cloud-based services and mobile apps to improve decision making and accelerate business results. But legacy IT implementations—independent compute, storage and networking platforms, veneered with a hypervisor— often can’t deliver on the increased agility, scalability and price performance demands of this new era of IT.
Today’s mobile users are spoiled. They demand rich, desktop quality experiences tailored to their devices and delivered at lightning fast speeds. And while these “always on” users represent a tremendous business opportunity, satisfying their high expectations requires overcoming complex mobile delivery challenges. In this e-book, we review three key mobile delivery challenges and explain how you can overcome them by optimizing for fast APIs, mobile apps, and mobile sites to increase engagement, revenue, and customer loyalty.
Download today to learn how your business can Meet Today’s Mobile Mandate.
As professionals in a world that is now driven by self-improvement, we’ve become very skilled at setting goals. There is a plethora of mobile apps that exist solely to help us track goals and keep ourselves accountable. Goals are what keep us engaged, looking ahead and striving to be better. That’s the same reason organizations spend hours, weeks, months and years planning and trying to execute them. But what good is all that motivation, strategy and planning if organizations can’t execute those goals properly? Well, none really.
Published By: Equinix
Published Date: May 18, 2015
This white paper explores how CIOs and business leaders need to think much more broadly about how their technology fits into a global network of services due to the rise of cloud infrastructure, software as a service, the global data footprint, and mobile apps.
Be inspired by these mobility success stories by downloading these case studies:
• Pinellas County Integrates Wired and Wireless Networks
• Cisco Meraki Architecture Construction - C&S Companies
• Hospital Pioneers Wi-Fi Patient Apps with Cisco BYOD Solution
• Cisco CMX Connects Evergreen Brickworks Video
With cloud, mobile and all the new tools & frameworks that come with them, application development has never been so easy – or so hard.
Join leading application development expert Mark Driver of Gartner as he answers your most pressing questions, including:
What is the impact of lightweight and scripting applications traditional IT process?
How has app development changed with the rise of cloud computing?
How has mobile development changed expectations of developers and the apps they build?
Enterprises are moving to the cloud because it offers greater flexibility and lower cost. The first wave of cloud native and content apps are well on their way, but there's a new wave of traditional enterprise applications that enterprises are still struggling to move to the cloud.
The Q&A walks you through the most common issues related to cloud storage—and how HPE Cloud Volumes put any remaining concerns to rest.
Published By: Riverbed
Published Date: Jan 25, 2018
"When apps run efficiently, employees are more likely to use them.”
The promise of unified communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly.
According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools.
Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans.
Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors.
But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved.
This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
In a digital world, customers expect banks to connect all the dots and deliver omnichannel experiences that are seamless, personalized, and yes, delightful. Whether your customers visit branch locations or engage on mobile apps, it’s essential that at the enterprise level, you're able to understand and anticipate their needs.
Understanding your data is key to this kind of responsiveness. When you’re able to harness data and segment customers in new and exciting ways, target the right markets, and offer relevant products at the right time you can drive new opportunities, generate new revenue streams, and increase the value of every customer.
To find out more download this whitepaper today.
Published By: IBM APAC
Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
Published By: MobileIron
Published Date: Feb 17, 2015
Agent-based security solutions such as anti-virus software rely
on controlling all processes on a system. This approach breaks
in sandboxed environments as one process cannot control
other aspects of the system. To secure mobile, IT has to
replace traditional PC management tools with purpose-built
enterprise mobility management (EMM) Platforms,
designed to enable end-user productivity while securing
apps, content and devices.
Published By: MobileIron
Published Date: Mar 02, 2015
The Android platform has quickly established itself as a dominant mobile OS for consumers. However, enterprise IT has been slower to adopt Android broadly due to lack of Enterprise Mobility Management capabilities in Android and fragmentation. But the recent release of Android Lollipop reduces fragmentation and when combined with MobileIron enterprise mobility management (EMM) solutions, gives IT the tools needed to easily manage and secure apps and content on all types of Android devices. This will accelerate adoption of Android devices within the enterprise.
Published By: Dell EMC
Published Date: Nov 09, 2015
Download this white paper and learn how the Dell Hybrid HPC solution delivers a hybrid CPU and GPU compute environment with the PowerEdge C6320 and C4130 to:
- Optimize workloads across CPU/GPU servers
- Deliver the highest-density, highest-performance in a small footprint
- Provide significant power, cooling and resource utilization benefits
- Lower cost of ownership and enhance reliability through integrated Dell Remote Access Controller (iDRAC) and Lifecycle Controller
APIs are the unseen language of the Internet. They power digital transformation across industries by allowing applications to talk to one another and operate as crucial backend services to websites and mobile apps. As a dynamic and somewhat hidden technology, it can be challenging to find detailed information about the API space. We combined findings from our recent API survey of business leaders from over 400 leading technology companies with industry data to compile four need to know facts about APIs.