Digital transformation has arrived, and it’s creating unprecedented opportunities for companies of all sizes to become market leaders through the evolution of business processes and the creation of new products and services. Organizations that master digital transformation will see a dramatic increase in revenues and profitability by converging people, processes and technologies; those that do not will struggle to survive. Evidence of this is clear to see by looking at the churn in the biggest
companies in the world. For example, a Capgemini study found that since 2000, 52% of the Fortune 500 has disappeared through acquisitions or bankruptcies. The study also found that digital organizations control 70% of market share in all industries today. Therefore, making the shift to a digital business must be a top initiative for IT and business leaders.
Download this whitepaper to see how Cisco has become the Market Share Leader in Online Meetings.
Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
"Businesses continue to evolve as digital technologies reshape industries. The workforce is mobile, and speed and ef ciency are imperative, necessitating dynamic, cloud-based infrastructures and connectivity, as well as unhindered, secure application access — from anywhere, on any device, at any time. Leaders must remove hurdles to progress, but new business initiatives and processes increase the attack surface, potentially putting the company at risk.
More than 75% of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”. To help you navigate your own journey to modernization, we’ve crafted this handbook series to share the knowledge gained working with many thousands of companies using both legacy and modern ERP systems.
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting
different applications, services, devices, data sources, and business entities. This Ovum Decision
Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information
officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration
center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice
(MWaaS) suite best suited to their specific hybrid integration requirements.
With data the new competitive battleground, businesses that take advantage of
their data will be the leaders; those that do not will fall behind.
But gaining an advantage is a more difficult technical challenge than ever because
your business requirements are ever-changing, your analytic workloads are
exploding, and your data is now widely-distributed across on-premises, big data,
the Internet of Things, and the Cloud.
TIBCO® Data Virtualization is data virtualization software that lets you integrate
data at big data scale with breakthrough speed and cost effectiveness. With
TIBCO Data Virtualization, you can build and manage virtualized views / data
services that access, transform, and deliver the data your business requires to
accelerate revenue, reduce costs, lessen risk, improve compliance, and more.
Published By: Workday
Published Date: Mar 02, 2018
Higher education is in financial crisis, according to 71 percent of chief business officers
(CBOs) surveyed by Inside Higher Ed. Read the 2017 report to understand how these leaders view the
financial and other challenges facing higher-education institutions in the U.S.
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly
every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile,
social business, cloud, and big data analytics as the pillars. In this new environment, business leaders
are facing the challenge of lifting their organization to new levels of competitive capability, that of
digital transformation — leveraging digital technologies together with organizational, operational, and
business model innovation to develop new growth strategies. One such challenge is helping the
business efficiently reap value from big data and avoid being taken out by a competitor or disruptor
that figures out new opportunities from big data analytics before the business does.
From an IT perspective, there is a fairly straightforward sequence of applications that businesses can
adopt over time that will help put direction into this journey. IDC outlines this sequence to e
As the information age matures, data has become the most
powerful resource enterprises have at their disposal. Businesses
have embraced digital transformation, often staking their
reputations on insights extracted from collected data. While
decision-makers hone in on hot topics like AI and the potential of
data to drive businesses into the future, many underestimate the
pitfalls of poor data governance. If business decision-makers can’t
trust the data within their organization, how can stakeholders and
customers know they are in good hands? Information that is not
correctly distributed, or abandoned within an IT silo, can prove
harmful to the integrity of business decisions.
In search of instant analytical insights, businesses often prioritize data
access and analysis over governance and quality. However, without
ensuring the data is trustworthy, complete and consistent, leaders
cannot be confident their decisions are rooted in facts and reality
Published By: TrendKite
Published Date: Apr 25, 2018
This informative whitepaper that will help shape your PR decision making. Stats include:
43% of web traffic is driven by search engines
7 in 10 executives reported being more inclined to do business through organizations that are thought leaders
Influencer campaigns did not exist 5 years ago...now brands swear by them
Download now to learn more!
Published By: Workday UK
Published Date: Mar 08, 2018
In the HR Outlook Report for Winter 2016/2017, brought to you by the CIPD in association with Workday, HR leaders discuss the priorities and challenges facing the function, both today and as we move into a business landscape which is anything but clear.
Read the report and discover:
• How HR leaders view their role in guiding their organisation through periods of economic and political uncertainty, such as Brexit
• The uptake of analytics and big data to strengthen evidence-based decision making and the barriers preventing HR from adopting these technologies
• HR’s priorities for 2017, and how these are shifting from 2016
Published By: Workday UK
Published Date: Mar 15, 2018
As a turbulent 2017 draws to a close, attention now turns to 2018, a year where challenges, such as Brexit, IFRS15 and the General Data Protection Regulation (GDPR) will move into sharper focus for finance leaders across Europe, bringing yet more uncertainty. While there is no magic crystal ball to predict the future, CFOs are being asked to provide business leaders with better forecasting and planning to support decision making. This report delves deeper into finance leaders’ attitudes towards forecasting and planning, with a particular focus on how things have changed since the last report in 2016
Published By: Workday UK
Published Date: Jun 20, 2018
Discover how to use people analytics to your advantage
The results are in. 65% of those who said they work in an organisation with a strong people analytics culture said that their business performance was strong when compared to competitors.
But our new report, in partnership with the CIPD, reveals that despite the business case for people analytics being clear, there are several hurdles that need to be overcome.
Read our report to discover the opportunities leaders like yourself can capitalise on – ensuring you understand your people better and boost business performance.
The pace of business is accelerating. The difference between market leaders
and everyone chasing them is often their ability to make decisions faster
than their competition and to make them based on a more comprehensive
picture of what’s happening. Integrating modern BI tools with predictive
performance metrics into a modern PPM suite creates a game-changing
insight engine that can help your organization level-up.
It is the Leaders challenge to create the circumstances that stimulate improved performance and execution from the people within their organization. The key question for business leaders is not "why" high performance but rather "how"?
Companies are looking at technology as not just a disrupter, but also an enabler to transform their people, projects, and entire organizations into a highly adaptable and change-ready enterprise. In short, business leaders are realizing their new liquid workforce can become their new competitive advantage.
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
Published By: HPE Intel
Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
In this report, we'll look at some of the top pressures that organizations are facing when it comes to optimizing their infrastructure for modern services and workloads, analyze the strategies taken by successful businesses and offer key recommendations for those organizations looking to become leaders in high performing IT infrastructures.
What if you could reduce the cost of running Oracle databases and improve database performance at the same time? What would it mean to your enterprise and your IT operations?
Oracle databases play a critical role in many enterprises. They’re the engines that drive critical online transaction (OLTP) and online analytical (OLAP) processing applications, the lifeblood of the business. These databases also create a unique challenge for IT leaders charged with improving productivity and driving new revenue opportunities while simultaneously reducing costs.
It seems strange to think that just a few years ago, the IT department was considered a supplier to the organization. Today, IT leaders are at the forefront of their companies’ march into the digital age. Technology is now recognized as a key enabler for achieving strategic business goals, including revenue growth, market expansion, and customer satisfaction; and IT leaders have risen to the challenge of simultaneously running the organization while identifying and leveraging innovative solutions that can drive growth.
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
As businesses plunge into the digital future, no asset will have a greater impact on success than data. The ability to collect, harness, analyze, protect, and manage data will determine which businesses disrupt their industries, and which are disrupted; which businesses thrive, and which disappear. But traditional storage solutions are not designed to optimally handle such a critical business asset. Instead, businesses need to adopt an all-flash data center.
In their new role as strategic business enablers, IT leaders have the responsibility to ensure that their businesses are protected, by investing in flexible, future-proof flash storage solutions. The right flash solution can deliver on critical business needs for agility, rapid growth, speed-to-market, data protection, application performance, and cost-effectiveness—while minimizing the maintenance and administration burden.
Business users expect immediate access to data, all the
time and without interruption. But reality does not always
meet expectations. IT leaders must constantly perform
intricate forensic work to unravel the maze of issues that
impact data delivery to applications. This performance
gap between the data and the application creates a
bottleneck that impacts productivity and ultimately
damages a business’ ability to operate effectively.
We term this the “app-data gap.”
Analyst paper outlining storage challenges, and the value of the all-flash data center as a means to achieving maximum business value from data and app performance. Includes tips for gaining support from business leaders.