As IT infrastructures evolve, the complexity of software assets is constantly increasing, creating headaches for IT pros whose responsibility it is to keep track of it all. In response, many are
turning to software asset management (SAM) software. Chances are your organization may already have an asset management product in place that you think is adequate.
Stopping denial of service attacks is imperative for business continuity, but the complexities of these attacks makes protecting the service infrastructure that much harder. Read this white paper to understand why McAfee recommends an integrated and layered approach.
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization.
The last five years have fundamentally changed the way people interact with technology, leaving IT in a reactive mode. As business customers have rushed to “consumerized” services and experiences, IT is beginning to redefine its approach to offering IT services. In this eBook, explore the top trends driving the New IT for IT Service Management, and how leading organizations are evolving to focus on end-user experience.
This paper examines algorithm agility, how it fits into the current and evolving security landscape and how your business can enhance online security through a more flexible, scalable approach to SSL certification.
In the race to please customers and beat out the competition, there’s been a lot of talk about customer data platforms (CDPs). For marketers, a CDP is just what they’ve been looking for — a more comprehensive approach to unified customer data that lets you include raw personally identifiable information or sensitive data in your data pool.
But while IT teams see the ultimate value, they may question the idea introducing a new point solution that complicates their tech stack even more. The days of brute forcing customer experience with new technology are over. Today, IT teams need to make decisions about customer experience management that span the business and go beyond marketing. That requires a different approach to the customer data problem. To learn more about our solution to the customer data platform, read our article Real-time CPD. Real-time customer experience.
Published By: Red Hat
Published Date: May 05, 2015
IT organizations are under intense pressure to improve service levels and contain expenses in today’s challenging economic climate. Forward-looking organizations are upgrading IT infrastructure and implementing virtualization and cloud computing solutions to improve business agility and drive down costs. Many enterprises are adopting a dual platform approach, retaining Microsoft Windows for office productivity and collaboration applications, and deploying Red Hat® Enterprise Linux® for infrastructure and datacenter modernization initiatives. By adopting standards-based Red Hat Enterprise Linux, businesses can enjoy high performance, reliability, and security, with a lower overall TCO.
Published By: MuleSoft
Published Date: Sep 27, 2017
As one of the most popular integrated enterprise resource planning (ERP) solutions on the market, SAP has enabled organizations to optimize many of their most essential business functions in finance, human capital management, enterprise performance management, and supplier relationship management. One of the most pervasive challenges for SAP shops is integrating SAP to other applications within their organization. Without proper integration between SAP and these systems, organizations fail to fully automate and optimize their business processes. This whitepaper provides an overview of some of the most common challenges faced when integrating SAP, a brief overview of SAP interfaces and integration points, various approaches for SAP integration and a suggested best architecture for solving the SAP integration challenge.
Get better results by driving alignment, optimizing performance, and accelerating growth.
Is your business prepared for the way we'll work in the future? To stay ahead of the competition you need a proactive, integrated approach to your entire talent management lifecycle. SuccessFactors offers a full suite of talent solutions to help you.
• Attract, engage, select, and hire the right talent
• Get your new hires up to speed in record time
• Provide continuous performance management
• Reward and retain your top talent
• Identify and anticipate talent gaps
• Provide learning anywhere, any time
• Get content as a service
• Harness the power of collaboration
Mobile device management (MDM) tools allow companies to connect their employees securely to basic corporate network resources. Enterprise mobility management (EMM) goes a step further by enabling secure mobile versions of business-critical applications and data loss prevention to protect corporate information. But in today's workplace, employees and businesses deal with a vast variety of devices with different operating systems and form factors, from PCs and laptops, to tablets and smartphones, and now, increasingly wearables and Internet of Things (IoT) endpoints. The solution is unified endpoint management (UEM), which enables organizations to take a consistent approach to manage and secure every endpoint, any app and content, and across deployment use cases from a single holistic platform. Read this whitepaper to uncover VMware AirWatch®'s leading UEM approach that is benefiting organizations tremendously.
Over the past few years, improvements in mobile devices, Wi-Fi, and
cloud computing have made mobile point of sale (POS) solutions
e ective and a ordable for businesses of all sizes.
Tablets have emerged as the most popular platform for mobile POS
solutions, and you may have already heard the buzz about them.
There’s a reason for all the hullaballoo. In addition to integrating
payments and making retail transactions more e cient than using
a traditional electronic cash register (ECR), tablet POS solutions can
provide robust management data.
A tablet POS solution makes sense for many retailers, particularly if
you’re looking to:
• replace an ECR or want to have a mobile POS in place on opening day
• unlock new pro t-making and cost-saving opportunities
• expand your business
• keep pace with ever-changing customer expectations
Figuring out which tablet POS solution is the best for your business
may seem like a huge challenge. But don’t worry. Taking the right
approach, by using too
Published By: Red Hat
Published Date: Mar 28, 2019
Digital business requires a culture of organizational agility, as the rapid pace of demand can only be satisfied by faster and more flexible development and delivery models. Most organizations do not have the luxury of completely rebuilding their technology foundation or immediately adopting new practices and mindsets, so they are embracing gradual yet fundamental shifts in culture, processes, and technology to support greater velocity and agility. The cloud-native approach modernizes existing applications and builds new applications based on cloud principles, using services and adopting processes optimized for the agility and automation of cloud computing.
Published By: Red Hat
Published Date: Mar 28, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities.
Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster.
Published By: Anaplan
Published Date: Sep 11, 2019
Driver-based budgeting (DBB) is a business planning process that links demand with the operational activities needed to fulfill that demand. Its approach can be successfully implemented in nearly every industry due to its flexible methodology.
In this paper, you will learn:
What business drivers are and on which ones an organization should focus
The benefits of implementing a DBB process
How Connected Planning technology supports a sustainable DBB approach
Published By: Anaplan
Published Date: Sep 11, 2019
A poor sales planning process can severely reduce the effectiveness of your sales team and keep high-level business goals from being implemented in the field. In this paper, SiriusDecisions describes how to take a structured approach to the yearly sales planning process and ensure that your sales goals inform your territories, quotas, account segments, and other sales planning deliverables.
In this SiriusDecisions paper, you’ll learn:
The three crucial stages of the annual sales planning process
How to ensure that all relevant stakeholders participate in the sales planning process
How sales ops can help sales leaders set realistic goals for the year
Published By: Infosys
Published Date: May 21, 2018
Customers buy products in return for money. But at the heart of our client's vision was another exchange, which was perhaps even more fundamental. Customers would give their time and attention - and in return they wanted an experience that meets their needs, what is often referred to as 'return on engagement'
But how can you offer a suitable experience when you don't know enough about the customer? Our client had gathered data, but it was siloed - and there was a big disconnect between the physical and digital operations of the business. The two were not integrated, making it difficult to build a picture of the customers' widely varying needs. This was also a global business with different approaches for different markets, leading to further inefficiencies and silos.
It was time to consolidate, standardize, and to really get to know the customer.
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the “Age of the Customer,” and Gartner argues, “A superior
customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll.”
Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach.
Whether you are just starting your company’s CX journey or you are well on your way, this white
paper will help you develop a thorough understanding of the discipline and the many ways
organizations view and implement CX strategies, processes, and technologies.
We’ll start by defining customer experience and its im
It can be stressful to be at the heart of your organization's digital transformation initiatives. You're the IT pro everyone is trusting to balance two top business priorities: maximizing end-user productivity and minimizing threats. Modern management ensures you can do both. Download this customer experience to learn how two IT leaders describe how they are improving employee productivity and addressing complex management issues head-on with a modern approach to management.
Published By: FICO EMEA
Published Date: Sep 02, 2019
Real-time payments mean real-time fraud – how will you adapt your fraud strategies?
The roll out of real-time payment schemes has bought advantages to criminals as well as to people and businesses. Those countries that have already adopted real-time payment schemes have seen a rise in fraud including authorised push payment fraud and account takeover as well as a rise in money laundering, particularly the use of mule accounts.
This executive brief looks at the impact of real-time payments on fraud and examines the changes to fraud strategy and solutions to keep it under control including:
The need to assess payments for fraud in real-time.
How to protect customers from authorised push payment fraud.
The machine learning approaches that can underpin a successful fraud strategy that protects both banks and their customers.
The focus of SDN is on transforming the network to support applications and meet the expectations of users and businesses that rely on them. Scaling modern networks is challenging due to the explosive growth of compute, network, and application resources-combined with increased mobility of apps migrating to the cloud and users across multiple devices. As an approach to operationalizing the network, SDN enables organizations to achieve greater economies of operational scale through the use of APIs to automate and orchestrate the network, as well as the application services that support applications. Read this whitepaper to learn how applications are driving new requirements for both businesses and networks that require disruptive, radical change.
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Productivity remains one of the top issues facing small and medium-sized businesses (SMBs) today. And while there’s no doubting the importance of trying to get the most out of your talent, the approach many SMBs take actually has the reverse effect. This is the ‘productivity puzzle.
Published By: MuleSoft
Published Date: Jul 13, 2018
"Businesses are currently experiencing a generational shift in competitive and operational environments due to a convergence of technological, social, and economic forces. A single characteristic is emerging as the key factor that determines a company’s success: speed.
API-led connectivity is the integration approach that will provide the speed organizations are looking for. It provides an approach for connecting and exposing assets. With this approach, companies can deliver today’s projects faster than ever before while also building an infrastructure to increase productivity on future projects and an enterprise ready for change.
In this paper, you'll learn:
-How to adopt an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks, exposed by APIs.
-How to structure these building blocks across distinct systems, process and experience layers, to achieve both greater organizational agility and
Published By: MuleSoft
Published Date: Nov 27, 2018
Across industries, more and more companies are moving to the cloud. According to one study, approximately 93% of businesses are using cloud technologies in order to increase operational efficiency, reduce costs, and improve agility. Today, integration is a strategic component of every digital transformation and initiative that involves moving to the cloud.
Read this whitepaper to:
The top integration use cases for moving to the cloud––from integrating SaaS applications with on-premise data to migrating existing data to the cloud.
Why traditional approaches to the above use cases do not suffice, and the role APIs can play in the process.
The success stories of HSBC and the Federal Communications Commission (FCC), and how they used APIs in their “move to the cloud” initiatives.