Learn how to ensure a positive customer experience outcome by establishing a reliable business process automation (BPA), which will support your customerís personalized interactions and adapt to changing conditions in the marketplace.
To put it carefully, certain technology decisions at the federal level since 2002 have been questionable. But citing new ďCloud FirstĒ policies for implementations in government contact centers, data centers, and federal agencies, cloud initiatives are now showing value by way of cost reductions and broader functionality. Abdo Rabadi of Blue Kite Consultants and Mechele Herres of Interactive Intelligence say even more benefits of the cloud await. Read how the federal government can best achieve them.
Today, business process automation isnít just about efficiency, itís about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customerís interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
Join John Myers, managing research director at leading IT analyst firm Enterprise Management Associates (EMA), and Heine Krog Iversen, CEO at TimeXtender, for a discussion on how to improve your organizationís responsiveness to business change and how to adapt to a data-driven environment.
Attendees will gain insight on:
How data-driven organizations are changing business and technology
Which data sources are empowering data-driven organizations and challenging IT departments
How IT departments and analytical teams can get ahead of data-driven change
How data warehouse automation enables not only data-driven business stakeholders, but proactive IT departments
Published By: Red Hat
Published Date: Dec 15, 2017
The pace and scale of digital business innovation is increasing. Organizations are trying to optimize resources, speed development, and adapt faster to market changes. However, this places an extra burden on IT operations teams, who are now asked to move faster, yet manage increasingly complex
IT environments. Automation can help. Read this e-book to learn more.
IBM Rational Testing Solutions for SOA help software delivery and QA teams to improve the quality of SOA solutions, by automating the creation, execution and analysis of functional, regression and performance tests of non-GUI business processes and services. In this webcast, we will demonstrate the benefits of IBM Rational Testing Solutions for SOA.
Portals are becoming integral enablers of business and IT innovation for many organizations. From first-generation content aggregation portals to more sophisticated enterprise process portals, organizations have used portal solutions to improve productivity, streamline business processes, enable new Web-based product and service delivery models, and provide IT with a powerful platform for new and composite application development.
Learn about how an Information Agenda can help your organization create information agility, invest in the right Information On Demand projects and create a long term Information On Demand enabled infrastructure to achieve business goals and create competitive advantages.
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
No enterprise is an island. Goods and services flow in from suppliers. When you include suppliers of wares for raw material extractors, along with recyclers that turn consumer and commercial waste into new raw materials and finished goods, it is a supply chain with no beginning and no end.
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes. Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity. Read this new IDC survey to learn more.
Unlike others, Tripwire solutions identify the events that matter most-those that pose the real security risks or take you out of compliance. And they help you discover those events immediately, while you can still contain the damage.
Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk Authorityģ provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.
Harish Grama updates us on how IBM Rational leverages its own tools to add value to the Rational business strategy and succeeds in measured improvements in software delivery through effective organizational collaboration, automation, and reporting.