Published By: Ultimus
Published Date: Aug 16, 2007
Ultimus has been build from the ground-up with scalability in mind. Ultimus’ component-based, database centric architecture position it perfectly as a solution that allows you to effortlessly scale your enterprise business processes.
Published By: Ultimus
Published Date: Aug 16, 2007
Windows Workflow Foundation (WF) and the Ultimus BPM Suite compliment each other. WF can be used to extend the capabilities of Ultimus by performing specialized services. The Ultimus BPM Suite can be invoked by WF activities to perform workflows that are not simple and require extensive and robust human-centric capabilities.
Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.
IT strategies in insurance have traditionally been driven by business objectives and business strategy. But with technology advancements for mobile solutions, social media, analytics, content management (ECM), and process automation, insurers can now take a conjoinment view to evaluate opportunities and drive differentiation. Read more in this paper from Mark Breading of Strategy Meets Action.
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
In today's global markets, companies are required to navigate a plethora of standards and regulatory requirements, making global business complex. Rockwell Automation's perspective is that the harmonization of standards and regulatory requirements is the best approach to facilitate global market access, competition and growth.
Published By: Marketo
Published Date: Jul 30, 2013
Marketing Automation is technology that allows you to nurture leads through automated campaigns. Because marketing automation uses email as one of its methods for engaging customers, we are often asked, “What is the difference between Marketing Automation and Email Marketing?” For small businesses, marketing automation is a tool to take your marketing to the next level while saving your organization’s resources in the long run. Marketing automation builds upon your email marketing strategies to produce superior results. In this paper, we’d like to show you what marketing automation can do for you and help you decide if your organization is ready to graduate to a marketing automation solution.
Published By: CA ITAM
Published Date: Sep 09, 2008
Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.
In good economic times, success simply means keeping pace. After all, the market is demanding your company’s products and services, and your responsibility is simple: keep up with the demand no matter what it takes. Most managers, whether they are business managers or technology managers respond to this situation the same way. They hire more people to shoulder the increased load. Sales managers seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the call center. And IT managers hire more administrators to maintain the constant flux of demands from users, applications, systems, and networks.
The Vanderburgh County Highway Department encompasses the Highway, Local Roads, and Street and Cumulative Bridge departments within the Vanderburgh County Government. About 55 employees within these departments handle public works and general maintenance for 560 lane miles of Vanderburgh County roads, including general road repairs and resurfacing, right-of-way mowing, roadway ditch maintenance, tree maintenance and emergency response to weather conditions such as storm damage and snow removal.
Published By: ServiceNow
Published Date: Apr 19, 2013
As an IT infrastructure and operations (I&O) leader you understand the business and IT impact of service management and automation (SMA). SMA done right will improve staff productivity, increase the quality of services, reduce operational costs, and improve the overall IT organization’s reputation with the business. That is why building the business case to secure funding and executive support for SMA is critical.
In today’s mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way that they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
We live in an era in which customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have “set a high bar” in the way they engage customers throughout the entire sales process—not just during the commercial transaction, but before, during and after the transaction. Your operations must be seamless, because individuals enjoy an interconnected and ubiquitous experience. And your operations must be insightful, because every personal and professional interaction is targeted and relevant. A Smarter Process approach helps you to reinvent business operations in the era of the customer.
IT as a service (ITaaS) provides a unique opportunity for IT and line-of-business leaders to realign to transform business. Over the past decade, IT organizations have worked hard to reduce delivery time and costs through automation and commoditization. At the same time, line-of-business owners have demanded more and unique offerings to drive agility and competitive advantage. More recently, the result has been business owners working outside of IT to meet their needs. Now, enabled by cloud computing, ITaaS is catalyzing profound change in IT organizations and the processes companies follow to achieve business goals. Please download the white paper to learn more.
This interactive eBook describes how virtualization is not a device to implement, but rather a journey to realize greater and greater gains. Featuring cases from midsize companies around the world, the eBook details how to get started, the importance of consolidation, tangible ways to fully benefit from virtualization and more.
As organizations prioritize digital transformation initiatives, many are finding that legacy
networks are holding them back. To support new business models, cloud adoption, and an
explosion in connected devices, modern networks must support interoperability across data
centers, multiple clouds, branch locations, and edge devices. Applications now run at every
point on this spectrum, and they are critical to businesses’ ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on
this new architecture, and the amount of data flowing across connections has increased,
many organizations still lack a unified approach to management, automation, and security
Published By: ServiceNow
Published Date: Jan 13, 2017
The End of Now. The Beginning of Now. Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting.
But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business.
This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to:
Accelerate incident resolution with automation and prioritization
Improve change management processes with better controls and visibility
Optimize reporting for setting goals, aligning priorities, demonstrating results
This document is targeted at networking and virtualization architects interested in deploying VMware NSX network virtualization in a multi-hypervisor environment based on the integrated solution from VMware and Juniper.
VMware’s Software Defined Data Center (SDDC) vision leverages core data center virtualization technologies to transform data center economics and business agility through automation and non disruptive deployment that embraces and extends existing compute, network and storage infrastructure investments. NSX is the component providing the networking virtualization pillar of this vision. As a platform, NSX provides partners the capability of integrating their solution and build on the top of the existing functionalities. NSX enables an agile overlay infrastructure for public and private cloud environments leveraging Juniper’s robust and resilient underlay infrastructure that also helps bridge the physical and virtual worlds using the L2 gateway functionality.
A Scalable Data Center Network for the Data Tsunami Digital Transformation and other changes drive vast and innumerable new data flows through the business, and increase pressure on IT to continually, quickly, and efficiently address a broad array of new demands. IT needs a network that empowers the business but is too often hampered by it instead. Network management as most practice it now is too complex and inefficient. The solution is automation.