Today's business dynamics drive the need for IT infrastructure change and organizations can't afford to be complacent. Read IDG's latest dossier from their recent worldwide survey and interviews to learn why more than half of IT leaders are embracing new approaches like hyperconvergence to efficiently advance business initiatives.
Published By: Zendesk
Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
The sponsor named below commissioned Ardent Partners to write this report. While the report topic In 2015, collaboration is the name of the game in procurement and frequently entails working with key internal stakeholders (like line-of-business managers and legal departments) or preferred suppliers to drive greater value through sourcing and procurement. For Chief Procurement Officers ("CPOs") and other supply management leaders, collaboration has taken on many new and innovative forms over the years, causing these executives to leverage new (and, in some cases, existing) processes, relationships, and technologies to enhance compliance, decrease risk, and increase savings. One such business process, contract management, has been reborn with digital, automated features that can shift the way procurement teams collaborate, mitigate risk, drive performance, and realize greater savings for the enterprise.
Published By: Veritas
Published Date: Jan 03, 2019
The digital business continues to evolve. Investments in data analytics projects lead the way while traditional, proprietary infrastructures are being disrupted by cloud, open source and hyperconverged paradigms. These changes are forcing IT leaders to contend with greater workload diversity in the midst of tightening budgets. And while the workload [or] IT landscape is changing, the need for reliable data protection remains as crucial as ever to protect against, data corruption, human error, and malicious threats such as ransomware. Learn how Veritas can help you navigate through these obstacles. Join us to hear experts from ESG and Veritas discuss how the right data protection solution today can prepare you for tomorrow's business demands.
You will learn:
The key trends that are driving change in the digital business
The most common causes of data loss in tomorrow’s multi-cloud data centers
How to protect an increasingly diverse environment with minimal operational overhead
While few corporate executives and boards of directors would dispute the importance of cybersecurity, some may feel ill-prepared to begin the process of managing these risks given the myriad technical and non-technical elements of the issue. The goal of this document is to address this gap by providing corporate leaders a practical framework for addressing the people, process, and technology elements of the cybersecurity challenge
To make informed decisions and serve customers, your employees need the right tools and access to key information, in the right context. But, when business-critical information is scattered across multiple off-the-shelf and custom-coded applications, your workers are less efficient and your customers’ experiences suffer.
When it comes to your enterprise application strategy, are you thinking beyond build-versus-buy? Download this Forrester Consulting thought leadership paper to learn how Low-code rapid application development platforms offer a faster, easier alternative that empowers your IT organization, your employees and your customers.
Over the past few years, business leaders have been the primary drivers of technology change, including making decisions to adopt new applications in the cloud, mandate a cloud-first strategy, offer new capabilities with an API-first strategy, and provide new applications to end users on mobile first.
There are significant benefits to these cloud decisions because they decrease time to value, lower costs, and make it easier for organizations to experiment and innovate. But there are consequences as well, chiefly in the complexity of learning how to integrate applications and exchange data across a decentralized architecture that is largely driven by autonomous development decisions.
This IDC White Paper answers the following questions about the need for hybrid integration:
How are changes in business strategy and technology adoption requiring changes in how organizations approach integration?
What are the major events that trigger integration adaptation?
How are the roles involve
The focus on employee engagement as a driver of better business results has gotten so much traction it’s spawned an entire category of solutions within the HCM universe. But if you’re a SumTotal client, you already own a tool that has incredible — but often-overlooked — potential for creating an environment in which engagement can not only flourish, but actually be sustained.
It’s all about having content that strategically positions your company, is easy to find, and truly engages your employees to seek opportunities to make a difference and to grow professionally.
To really shape your SumTotal LMS into the effective piece of technology you know it can be — to see it achieve the results you and your leadership team expect it to deliver — you need to be a content architect and have a great content strategy.
Now you can learn the process Bluewater has developed through years of experience helping clients worldwide maximize their SumTotal LMS to drive higher engagement and better business results:
• Mapping out a plan for engagement success
• Understanding the negative effects when you don’t have a content strategy that makes strategic sense for your organization — on employees, leaders, LMS owners, and learning practitioners
• Architecting content for engagement today — and for the road ahead
• Building the framework for a rich content ecosystem where learners feel at home
• Focusing on people, processes, and technology: an approach to content strategy that supports a culture of engagement
It’s all about being ridiculously happy with your SumTotal LMS.
Globalization has presented business leaders with numerous opportunities and challenges to become more competitive and innovative and to drive more value. These opportunities and challenges seem to increase in number and complexity every year whether it is the challenge of scaling limited human and technological resources, sourcing from low-cost countries halfway around the world, or going to market with the latest product innovations.
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used.
And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors.
As well as outlining the key opportunities leaders can capitalise on, this report covers:
- How different professions are using people data
- The various types of people data that are being used
- How people analytics adds value to organisations
- What the future holds for people data
Published By: BetterUp
Published Date: Oct 29, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer
to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future."
Australian businesses have long been recognised as leaders in the adoption of cloud services and the migration of core infrastructure to cloud platforms.
Yet as ambitious ‘cloud-first’ programs are executed, performance and complexity issues have led many organisations to embrace the middle ground – a hybrid IT solution combining public cloud and on-premises infrastructure.
Fast-growing hyperconverged infrastructure (HCI) platforms are increasingly being recognised as an ideal enabler for this strategy, with a software-based design that combines robust computing infrastructure with a high degree of centralisation, integration, flexibility, and analytics-based monitoring and manageability.
Read how companies such as Beam Suntory have redefined enterprise architecture and learn more about the way an integrated hyperconverged infrastructure can help you build the right infrastructure for the future.
Business leaders need to create resilience to meet the work challenges of the future.
That resilience comes from connecting people, which is why the HR department has a huge role to play.
Workplace connects everyone in an organization using familiar tools like instant messaging, posts and video calling. We’ve identified six attributes that are critical to building connected organizations, and which act as the cornerstones for digital transformation initiatives.
Download this whitepaper to learn more.
Whether you’re a private company moving people or goods, or a governmental organization responsible for managing traffic flow, urban environments present a common set of challenges. Greater safety, reduced congestion and pollution, a better consumer experience, more well-organized networks and intuitive vehicle use are shared goals for all those looking to transform urban mobility.
City transportation is about to undergo a seismic change. This presents a huge opportunity for businesses to improve their services and for public sector leaders to understand and manage networks more efficiently.
By reading this ebook, you will discover how location intelligence helps:
- Meet ever-increasing customer expectations of timely pick-ups and deliveries
- Improve safety and congestion across a road network
- Reduce operational costs and improve efficiency for movers of people and parcels
-Maximize the use of fleet vehicles and drivers by efficiently matching supply to demand
Published By: Blue Prism
Published Date: Mar 15, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process
and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to
focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an
early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix
(ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information
officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process
owners, and digital transformation leaders select an RPA platform that is well suited to their specific
IT Teams are reporting satisfaction with their organisation’s performance, but the gaps between their aspirations to drive innovation and thei ractions to see it through tell a different story.
Across the organisation, respondents are not clear which department owns innovation. On top of that, the organisation is burdened by too many projects, which creates a conflict between quality and quantity. As a result, globally and across all lines of business, the majority of innovation projects do not make it to market.
This problem is exacerbated by a lack of collaboration and clear leadership. Fortunately, organisations are placing value on the customer experience, thereby helping to move the business forward. Unfortunately, this momentum is hindered by the lack of priority that the organisation places on talent.
Overall, organisations are generating ideas but struggling to execute them due to poor process and lack of focus. As a result, there is a big gap between ambition and ability, a
Published By: SAP Concur
Published Date: Aug 07, 2019
"Decided you want - or need - an automated AP solution?
AP automation lets you improve the way you manage and pay your vendor invoices. But full disclosure: we know it can be challenging for many people to drive accounts payable change within their business - especially when you're bogged down in your day-to-day tasks.
That's why we built this guide. It'll help you lay the groundwork to plan, write, and present a business case that you can sell into your business leaders. This includes:
Tips, data, templates, and worksheets for calculating ROI
What information to collect and present
Real-life “horror stories”
How to corral your business case committee"