ca service management

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Published By: CA Technologies     Published Date: Feb 13, 2015
Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value and time savings. This proves true even in organizations that have migrated to new solutions in recent years. This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
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service desk, service management, service platforms, cloud service, cloud service manegement, business value
    
CA Technologies
Published By: CA Technologies     Published Date: Feb 13, 2015
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT. As a result, you face growing demands for mobile technology-based apps and services – on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
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portfolio management, mobile technology, project management, consumerization, decision making
    
CA Technologies
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Patient falls were the largest category of adverse events reported at Barnes- Jewish Hospital. Progress in meeting targets for reducing falls and fall injury rates had been static despite multiple efforts. One component of the hospital’s Fall Reduction Program was a portable bed exit alarm system—a Bed-Check Classic-Check® control unit (CU) with Sensormat® pressure sensitive mat— widely used throughout the hospital. Due to high demand by staff, the CU was often not available, resulting in delayed care delivery and staff dissatisfaction. Loss or damage due to handoff between staff and the central service department resulted in additional resources and costs. Read this case study to learn how Barnes-Jewish Hospital implemented Bed-Check® Fall Management Solution as a part of their Fall Reduction Program, resulting in decreased fall injury rates and improved staff satisfaction.
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patient falls, fall reduction, fall injury, healthcare, hospital
    
STANLEY Healthcare
Published By: STANLEY Healthcare     Published Date: Mar 24, 2015
Throughout its operations, Broadlawn Manor Nursing & Rehabilitation Center has embraced technology as a means of enhancing resident safety and independence, and staff productivity. The facility had been a satisfied user of STANLEY Healthcare’s WatchMate wander management system for many years, but in 2010, Vice President of Senior Services Gerard Kaiser and his team embarked on a review of Broadlawn Manor’s wander management needs and took the decision to migrate to a new generation of technology with greater functionality. Read this case study to learn how Long Island Nursing & Rehabilitation Center achieves more accurate, convenient and efficient wander management with RoamAlert® Solution.
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wander management, healthcare, nursing, rehabilitation, resident safety, resident independence, medical technology
    
STANLEY Healthcare
Published By: VMware AirWatch     Published Date: Sep 21, 2016
Deliver better services, reduce expenses and comply with regulations are familiar business demands heard by financial services IT leaders. Simultaneously, the time and cost of managing custom apps to run core business operations continues to rise. Not only does this obstruct the speed of innovation adoption, it also increases the need for better end user experiences due to app management volume. How can financial services IT teams enable more efficacy alongside business growth, while reducing their own IT management burden? This ebook examines four ways financial services organizations can deliver apps and manage users at scale while reducing costs and optimizing existing investments.
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VMware AirWatch
Published By: Oracle     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is evolving at a rising pace, now able to mine vast amounts of data and learn from experience, with the potential to reshape entire industries. One application of this technology is to streamline how businesses interact with their customers, through 'chatbots'.To look at how chatbots will change certain aspects of doing business, such as customer service, Ceylon FT also weighed in with Oracle's Vice President of Product Management, Suhas Uliyar, for his insight on the matter.
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Oracle
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
Published By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos
Published By: Reputation.com     Published Date: Feb 26, 2018
There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued growth of your business. According to recent research, 87 percent of Americans say they trust online reviews to help them choose which local businesses or services will receive their hard-earned dollars. What’s more, eCommerce agency Corra found 88 percent of consumers have avoided a company because of a bad review. As consumers increasingly rely on online reviews, businesses that leave their online reputation to chance are at a severe disadvantage versus those with solid Online Reputation Management (ORM) programs in place. But where do you start?
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Reputation.com
Published By: Zebra ABM     Published Date: Dec 14, 2017
Meet the demands of your highest-volume POS lanes with Zebra MP7000 next generation multi-plane 1D/2D imager. The MP7000 is loaded with features that take scanning performance and simplicity to the next level, enabling faster-than-ever checkout in cashier-manned and self-checkout lanes, improving cashier productivity, POS throughput and the shopper experience. A smart investment, the MP7000 offers an unmatched industry-best total cost of ownership (TCO) by delivering maximum uptime and minimum power consumption in an easy-to-service design with fewer parts and components. And with Zebra's complimentary powerful management applications, you can remotely manage all of your MP7000s, no matter where they are located.
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scanner, customer, productivity, mp7000, tco, total cost of ownership
    
Zebra ABM
Published By: ServiceNow     Published Date: May 15, 2018
When mission-critical business services fail, consequences are catastrophic. IT organizations are challenged with service availability issues and dealing with disparate monitoring tools resulting in undetected service issues. Read this eBook and take back control with service-aware event management.
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ServiceNow
Published By: TIBCO Software     Published Date: May 16, 2019
Financial Services is an industry driven by disruption. Transformative business models such as low-cost brokerages, innovative investment products like ETFs, and the huge regulatory mandates like Gramm-Leach-Bliley are but a few examples. Here are some others: • New fintech firms such as a recent nine billion dollar investment in Ant Financial Services Group and myriad other venture capital-led fintech startups targeting well established segments across the financial services industry • Robo-advisor services powered by artificial intelligence and machine learning intermediating financial advisors and portfolio managers alike • Ever changing regulatory and risk management mandates, such as GDPR, Basel III, and Open Banking, transforming customer engagement and capital allocation Read this whitepaper to learn how you can overcome these and other disruptions.
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data, applications, analytics, algorithms, innovation, cloud, technology, customer, banking
    
TIBCO Software
Published By: BMC Software     Published Date: Jun 30, 2009
Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
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integrating, automation, composite applications, bmc, control-m, enterprise architects, batch application integration, batch processing, object oriented design, ood, service oriented architecture, soa, enterprise management associates, ema, enterprise, bai, enterprise resource planning, erp, business-to-consumer, b2c
    
BMC Software
Published By: BMC Software     Published Date: Jun 30, 2009
Read a compelling case study by EMA, Inc. to learn how Dell uses BMC CONTROL-M to cut cost and increase productivity with workload automation.
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dell, ema, bmc, control-m, itil, it services, application integration, saas, end-to-end workflow mapping, erp, enterprise visibility and management, service-driven management, dynamic and agile workflow, itsm integration, layered architecture, technical account manager, tam
    
BMC Software
Published By: CA Service Assurance     Published Date: May 15, 2011
Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
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it operational efficiency, cross-silo, infrastructure status, it service quality, it management, business service analytics, reporting
    
CA Service Assurance
Published By: Okta     Published Date: Oct 18, 2010
This paper will discuss three different options for integrating Active Directory with your SaaS applications and analyze how effectively they meet the requirements above.
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okta, active directory integration, saas applications, software as a service, smb, identity management, iam, active directory, google apps, saas, cloud, sso, saml
    
Okta
Published By: Riverbed     Published Date: May 18, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise. With complexity growing at such a hyperbolic rate, in the future, automated application discovery and dependency mapping will not just be useful -it will be mandatory.
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service management, management software, infrastructure, devops, cloud performance monitoring, application monitoring, database monitoring, end user experience monitoring, transaction monitoring
    
Riverbed
Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth
    
CodeBaby
Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA health adviser.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth
    
CodeBaby
Published By: Aruba Networks     Published Date: Nov 15, 2013
Whether you are an early adopter who has already started planning, or like several organizations, unsure of your next step, the following guidelines will help you prepare and plan for a successful migration to an 802.11ac WLAN.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
Le standard de transmission 802.11ac est en passe de devenir la norme du Wifi nouvelle génération. La vitesse gigabit et l’amélioration des capacités et de la fiabilité offertes par le standard 802.11ac aux réseaux LAN sans fil (WLAN) se révèlent être d’inestimables atouts face à la croissance rapide du nombre d’utilisateurs, d’appareils et d’applications mobiles. Que vous soyez un adepte précoce ayant déjà commencé à tout planifier ou, comme bon nombre d’entreprises, encore hésitant concernant la marche à suivre, n’hésitez pas à télécharger ce guide en cinq étapes qui vous aidera à préparer et à planifier une migration réussie vers un réseau WLAN 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac ist auf dem besten Weg der neue Standard für Next-Generation Wi-Fi zu werden. Dieser neue 802.11ac Standard für Wireless LANs (WLANs) gewährleistet Gigabit-Geschwindigkeit, verbesserte Leistung und erhöhte Zuverlässigkeit und deckt damit alle Anforderungen ab, die durch die stetig steigende Zahl an mobilen Usern und mobilen Geräten sowie die verstärkte Nutzung von mobilen Applikationen entstehen. Ob Sie ein Early Adopter sind und bereits angefangen haben zu planen oder wie viele Unternehmen noch abwarten, laden Sie sich unsere Anleitung herunter und Sie erfahren, wie Sie in nur fünf Schritten ein 802.11ac WLAN aufsetzen können.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
802.11ac va por buen camino para convertirse en el modelo para la próxima generación de Wi-Fi. La velocidad de transmisión de gigabits, su capacidad mejorada y la fiabilidad que proporciona 802.11ac a las redes inalámbricas LAN son amplificadas ya que el número de usuarios de móviles y dispositivos, así como el uso de aplicaciones continúan creciendo a gran velocidad. Tanto como si usted es uno de los primeros que ya han empezado a planificarse como si, al igual que les sucede a diversas organizaciones, no está seguro de qué es lo siguiente que debe hacer, descárguese esta guía en cinco pasos que le ayudará a prepararse y planificar una migración exitosa a WLAN 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
Published By: Aruba Networks     Published Date: Nov 15, 2013
L'802.11ac è sulla buona strada per diventare lo standard del Wi-Fi di nuova generazione. La velocità in gigabit, le migliori capacità e l'affidabilità che l'802.11ac conferisce alle reti LAN senza filo (WLAN) sono amplificate, mentre cresce a vista d'occhio l'utilizzo da parte di utenti, applicazioni e dispositivi. Sia che siate dei precursori che hanno già iniziato a pianificare o, come molte aziende, siate incerti sul da farsi, scaricando questa guida in cinque fasi potrete prepararvi e pianificare la corretta migrazione verso una rete WLAN da 802.11ac.
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just media, aruba networks, emea, audit infrastructure, migrate to 802.11ac, hardware replacement, gigabit wifi, optimize to leverage, wired network, traffic congestion, performance degradation, optimal performance, controller-based deployment, quadrature amplitude modulation, planning for capacity, mobile devices, complex deployments, client density, real-time location services, location accuracy
    
Aruba Networks
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