Published By: Webroot UK
Published Date: Sep 25, 2013
Mobile applications are providing exciting new business opportunities for service providers and technology companies. Innovative firms are thriving by offering apps in app stores and app markets, by supporting apps with mobile services and infrastructure, and by managing apps through mobile device management (MDM) and mobile application management (MAM) products. Enterprises are providing mobile apps to their employees and customers through corporate app catalogs. But these business opportunities could be jeopardized by information security issues.
Published By: MuleSoft
Published Date: Jul 13, 2018
"This brief API management best practices eBook will give API strategists, architects and developers a roadmap for creating practical APIs by leveraging existing services. By following the 7 best practices outlined in this ebook, developing successful APIs is easier than you think.
The best practices guide will cover:
-The relationship between SOA and API management
-How to think about and approach API design
-A pattern for securing and managing your APIs
-Things to consider when selecting an API management solution"
Quest Workspacetm Help Desk is a robust help desk solution for small to medium-sized businesses with complex network environments. It provides a powerful combination of management features integrated with a best-of-breed IT help desk platform. Use the help desk software to manage the ticket system workflows, dashboards, reporting and end-user self-service portals. Use the embedded management features within the help desk platform to proactively manage network events, desktops, servers and applications as well as resolve issues faster and more effectively.
Mocana's NanoSSL is a comprehensive SSL solution designed for efficiency and high performance in embedded and resource-constrained environments. Download the NanoSSL whitepaper and receive a free trial.
With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions that are optimized for the cloud are necessary to help address these challenges. This whitepaper presents the eight biggest identity and access management (IAM) challenges associated with adopting and deploying cloud and SaaS applications, and discusses best practices for addressing each of them.
Published By: Riverbed
Published Date: Oct 12, 2012
As your business needs become more dynamic, monitoring systems will be key to understanding how applications fulfill business needs and your ability to provide governance will determine the success level of your entire enterprise.
At their most basic level, CRM CEC applications handle a wide range of tasks, including engaging customers and prospects across multiple channels, and handling trouble ticketing, order management, case management, advisory services, problem diagnostics and resolution, account management, and returns management.
Today’s mature cloud-based ITSM solutions can give you the flexibility and agility you need—without sacrificing security, stability or performance. In this THINKstrategies, Inc. white paper, you’ll learn why businesses are moving to cloud-based ITSM and the advantages they’ve achieved. Explore how this innovative approach to IT management might be right for your organization. Please download the whitepaper to learn more.
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
“Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as:
• Gaps in customer satisfaction and the perceived value of services
• Inadequate IT support, which decreases productivity and revenue
• Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs
See what 900 business and IT professionals had to say and get recommendations for change.
Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
• The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
• Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
• The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
• The advantages of cloud
Your people and business can do amazing things when technology runs at its best. The new ITSM experience helps organizations achieve greatness in today’s mobile, social and user-centric reality. Discover a better way for users to access service and support anywhere, anytime. Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud?
The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
One of the leading ways that today’s organizations are providing secure, reliable and scalable answers for their networking needs is through MPLS IP-VPN network usage. However, businesses are also looking to create Intelligent WAN that integrates security, application performance management, and cloud services in order to create more intelligent wide area networks. This paper examines how to use the attributes of MPLS-based VPNs to enable enterprises to create a truly intelligent WAN, discussing key planning, implementation and management considerations to pave the way for a more intelligent and cloud-enabled WAN.
Download this white paper to learn six reasons why XO UCaaS is the right hosted solution for your business:
- Lower your 'total cost of ownership'
- Business continuity assurance
- Eliminates obsolescence
- Always the right size
- Focus your IT team on business performance
- Empower a fully distributed and mobile workforce
Published By: MuleSoft
Published Date: Oct 13, 2015
Improving data management is critical for streamlining regulatory reporting, monetizing customer analytics, and democratizing data-driven decision-making. Financial firms must transform their data management approach to unlock data from its silos, incorporate unstructured information from non-traditional sources, and integrate information whether on-premises, in the cloud, batch-based, or real-time. As this evolution continues, technology leaders must consider integration holistically across the enterprise and create an agility layer that is key to future-proofing their data management architecture.
Read this whitepaper to learn:
-Data management challenges in financial services
-Best practices to manage data in financial institutions
-Integration strategies for optimal data management
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
The Internet of Things (IoT) is connecting our world in ways that were unimaginable 10 years ago—collecting data on everything we do and using it to streamline our daily activities. In doing so, IoT is changing the way that consumers think about service. Service organizations must be prepared to support these new customer expectations to ensure continued satisfaction to strengthen and foster loyalty.
Additionally, IoT is making its way into the enterprise, especially among organizations in industries like utilities, oil and gas, medical devices, manufacturing and telecommunications. Connected devices enable more efficient processes for maintenance and repair by constantly providing information on machines’ performance, environmental conditions, and possible failures. For example, a connected washing machine in a customer’s home could automatically send out an error report to the manufacturer when it experiences a failure. This is where field service management comes in.
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
With the rise of companies such as Netflix and Uber, the marketplace is feeling the impact of “digital disruptors”—fast-moving, application-centric organizations that are taking advantage of digitalization to create thriving and market-changing business models.
In an effort to stay competitive, more enterprises are adopting multi-cloud strategies as a means “to optimize workload performance and cost” across their IT environment, both on and off premises.
The trend brief “Top Trends Driving the Need for Unified Cloud Management” discusses how a cloud management platform (CMP) enables IT organizations to accelerate IT services delivery and improve data center operations while maintaining control across multi-cloud environments. The brief highlights the VMware enterprise-ready cloud management platform based on VMware vRealize® Suite and powered by Intel® based server platforms.
Traditional enterprise performance management solutions were designed for applications running inside the corporate network and are unable to provide visibility beyond the corporate network perimeter. With the rapid adoption of Software-as-a-Service (SaaS) applications by enterprises, these performance management solutions that are completely blind to issues outside the enterprise, are unable to help IT teams troubleshoot performance problems with the SaaS applications.
Published By: Microsoft
Published Date: Jul 20, 2018
Each organization has a unique journey to the cloud based on its own starting point, its history, its
culture, and its goals. This document is designed to meet you wherever you are on that journey and
help you build or reinforce a solid foundation around cloud application development and operations,
service management, and governance.
At Microsoft, we have been on our own journey for the past decade, and over the past years we have
learned important lessons by developing our own internal and customer-facing systems. At the same
time, we've been fortunate to share the experiences of thousands of customers on their own journeys.
This document is designed to share those experiences and distill them into proactive guidance. You
do not need to follow these recommendations to the letter, but you ignore them at your peril. Our
experience has shown that a careful approach to these topics will speed you along on your
organization’s journey and avoid well understood pitfalls.
For the past severa
Published By: Microsoft
Published Date: Jul 20, 2018
Cloud is becoming an essential ingredient to a successful IT infrastructure. Recent research by IDC has
identified how the growth of cloud as a computing platform has magnified the importance of cloud skills to
the success of the enterprise. Moreover, it is becoming clear that IT professionals with cloud skills are
strongly influencing both the type of cloud infrastructure and the ultimate pace of adoption of cloud. This
puts IT professionals with cloud skills in the driver's seat of their own career. In fact, IT professionals with
certifications related to cloud development and operations have dramatically more influence over their
organizations' adoption and expansion of cloud services than otherwise similar IT professionals have
over the adoption of other types of technical solutions. Cloud skills accelerate the success and career
path of IT professionals.
The impactful cloud roles are diverse: Multicloud or hybrid cloud management, workload-centric
management, and DevOps illustrate