ca service management

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Published By: Microsoft     Published Date: Jul 20, 2018
Cloud is becoming an essential ingredient to a successful IT infrastructure. Recent research by IDC has identified how the growth of cloud as a computing platform has magnified the importance of cloud skills to the success of the enterprise. Moreover, it is becoming clear that IT professionals with cloud skills are strongly influencing both the type of cloud infrastructure and the ultimate pace of adoption of cloud. This puts IT professionals with cloud skills in the driver's seat of their own career. In fact, IT professionals with certifications related to cloud development and operations have dramatically more influence over their organizations' adoption and expansion of cloud services than otherwise similar IT professionals have over the adoption of other types of technical solutions. Cloud skills accelerate the success and career path of IT professionals. The impactful cloud roles are diverse: Multicloud or hybrid cloud management, workload-centric management, and DevOps illustrate
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Microsoft
Published By: Microsoft     Published Date: Jul 20, 2018
Kevin Ashton founded the Auto-ID Center at the Massachusetts Institute of Technology, and has done pioneering work in radio-frequency identification and sensor technology. Ashton is known for coining the term “the Internet of Things” to describe a system where the Internet is connected to the physical world via ubiquitous sensors. In 2015, he spoke at a European customer service conference and noted that field service management is the first industry being transformed by IoT. Some people in the industry have noted that the entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. Clearly, field service management and IoT are deeply intertwined. But how are the changes being implemented? And how can you benefit from them?
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Microsoft
Published By: Mimecast     Published Date: Oct 25, 2010
Download this whitepaper to discover 11 considerations to control your email environment.
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mimecast, email archiving, saas, software as a service, email management system
    
Mimecast
Published By: Mimecast     Published Date: Oct 25, 2010
Download this whitepaper to learn 10 ways your company will save by moving your email management to the cloud.
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mimecast, cloud-based email management, email archiving, software-as-a-service, e-discovery, continuity, policy management
    
Mimecast
Published By: IBM     Published Date: Feb 25, 2008
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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application development, infrastructure management, slm, sla, service level, service management, ibm
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
    
IBM
Published By: IBM     Published Date: Jun 16, 2009
IBM Maximo Asset Management Essentials - turning data into valuable information.
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ibm maximo, asset management, essentials, ibm, mmdg, scalability, work management, lifecycle
    
IBM
Published By: IBM     Published Date: Sep 10, 2009
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
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netcool, ibm, idc, mobile service providers, fixed-line service providers, operational efficiencies, communications, media and entertainment
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management and the Implications in the Healthcare industry.
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ibm, enterprise content management, advanced case management, healthcare agencies, automation, customer service, regulatory compliance, content and process management
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Case Management And the Implications in the Financial Services Industry.
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ibm, advanced case management podcast, financial services industry, customer service, content and process management, analytics, business rules, collaboration
    
IBM
Published By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
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ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management
    
IBM
Published By: Stratus Technologies     Published Date: Sep 19, 2007
For mission-critical IT, service outages and data loss pose serious consequences.  This white paper examines how availability management, disaster recovery and business continuity support one another and offers insight to find success at all of them.
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business continuity, disaster recovery, high availability, stratus, stratus technologies
    
Stratus Technologies
Published By: Stratus Technologies     Published Date: Feb 12, 2008
Application vulnerabilities and risks must be weighed to identify resources, performance requirements and service level objectives to ensure business continuity. Using real-world case studies, this white paper examines Information Lifecycle Management (ILM) best practices for disaster preparedness.
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risk management, vulnerability, info management, information management, best practices, disaster recovery, stratus, stratus technologies
    
Stratus Technologies
Published By: Stratus Technologies     Published Date: Jun 16, 2009
"Time is money. You can't do business if you can't access your applications. I won't settle for anything less than 99.99% application availability." Steven Sommer, veteran CIO/CTO There is no aspect more critical to a business than the ability of its end users, customers, business partners and suppliers to have high availability access the corporate applications. If applications are unavailable, business ceases. And corporations know it.
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c-level, stratus, itic, end users, customers, partners, high availability, corporate applications
    
Stratus Technologies
Published By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
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itil, itil v3, bsm, bsa, dca, itsm, it service management, operations
    
HP Service Management
Published By: HP Service Management     Published Date: Sep 04, 2008
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes.  Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity.  Read this new IDC survey to learn more.
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communications, network and service management, software, infrastructure software, system management software, hp sm, hpsm, service management
    
HP Service Management
Published By: LANDesk     Published Date: Jan 12, 2009
The purpose of this paper is to present a method for reducing risk and increasing IT contribution during uncertain times and to assist readers with measuring the value and building a business case for IT Service Management (ITSM).
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avocent, itsm, it service management, itil, it infrastructure library, green it, business management, maturity model
    
LANDesk
Published By: Progress Software BTA Financial     Published Date: Oct 26, 2009
Progress Actional is the leader in delivering management products and solutions for today's interconnected applications - including service-oriented architecture (SOA). Learn more about SOA and Web service management technologies by reading through our broad selection of white papers, on-demand webinars, podcasts and other helpful learning resources.
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progress, actional, soa, management, interconnected application, application management
    
Progress Software BTA Financial
Published By: Progress Software BTA Telecommunications     Published Date: Oct 26, 2009
Progress Actional is the leader in delivering management products and solutions for today's interconnected applications - including service-oriented architecture (SOA). Learn more about SOA and Web service management technologies by reading through our broad selection of white papers, on-demand webinars, podcasts and other helpful learning resources.
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progress, actional, soa, management, interconnected application, application management
    
Progress Software BTA Telecommunications
Published By: IBM Corp     Published Date: May 31, 2011
This paper explains virtualization, its benefits for mid-sized business and how IBM's virtualization strategy can help mid-sized companies reduce costs, improve services and simplify management.
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ibm virtualization, mid-sized businesses, ibm solutions, virtualized infrastructure, system x, bladecenter hs22v, vmware, tco
    
IBM Corp
Published By: Liaison Technologies     Published Date: Feb 07, 2014
Learn why businesses are increasingly using a managed services approach for their EDI/B2B needs. You too may consider it for your business.
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liaison, electronically exchange, managed services, manage data, b2b, data management, enterprise application integration, eai
    
Liaison Technologies
Published By: Liaison Technologies     Published Date: Feb 07, 2014
Businesses and their IT departments are increasingly looking into the Cloud to drive innovation and increase business agility. Are you on the cloud?
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liaison, the cloud, cloud computing, hybrid approach, hybrid business, business agility, increase innovation, applications or processes
    
Liaison Technologies
Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management
    
IBM Corporation
Published By: IBM     Published Date: Oct 01, 2012
The paper explains virtualization in the context of mid-sized businesses and shows how they can reduce costs, improve services and simplify management.
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virtualization, dynamic infrastructure, ibm, risk management, system management
    
IBM
Published By: CDW     Published Date: Oct 01, 2015
Learn how a coherent strategy improves productivity and enhances how enterprises operate.
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mobile, analytics software, cloud applications, cloud as a service, cloud computing, cloud infrastructure, cloud management
    
CDW
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