The Secure Data Center is a place in the network (PIN) where a company centralizes data and performs services for business. Data centers contain hundreds to thousands of physical and virtual servers that are segmented by applications, zones, and other methods. This guide addresses data center business flows and the security used to defend them. The Secure Data Center is one of the six places in the network within SAFE. SAFE is a holistic approach in which Secure PINs model the physical infrastructure and Secure Domains represent the operational aspects of a network.
Cisco ACI, the industry-leading software-defined networking solution, facilitates application agility and data center automation. With ACI Anywhere, enable scalable multicloud networks with a consistent policy model, and gain the flexibility to move applications seamlessly to any location or any cloud while maintaining security and high availability.
Transform HR from a cost center into a profit center when you strengthen the partnership between the CFO and CHRO. When these two functions closely collaborate, you can greatly improve company strategy and culture. Read this eBook to learn how.
Ransomware is not going away. This makes it imperative for businesses across all industries to adopt a data management strategy of multi-layered security, easy automation, and quick recovery. To learn more about Rubrik and how it can ?t into your ransomware protection strategy while simplifying data protection across your entire datacenter, visit www.rubrik.com. As the leading next-generation data protection solution, Rubrik deploys as a plug-and-play appliance in less than an hour and has been adopted across all verticals and organization sizes including Fortune 50 companies.
Published By: Red Hat
Published Date: Feb 25, 2019
In questo rapporto di analisi, IDC prende in esame le sfide che i clienti sono chiamati ad affrontaree in termini di bilanciamento degli investimenti nelle infrastrutture esistenti, nel miglioramento dell'efficienza e nella modernizzazione dei data center, adottando tecnologie innovative e le più recenti tecniche di deployment per ottimizzare la produttività degli sviluppatori e l'agilità operativa e contenere i costi della gestione del ciclo di vita. IDC approfondisce le alternative a disposizione dei clienti per centrare questi obiettivi, puntando su infrastrutture in grado di supportare i carichi di lavoro esistenti e quelli di prossima generazione e sul ruolo della standardizzazione e modernizzazione per l'ottimizzazione operativa.
Latest generation high density and variable density IT equipment create conditions that traditional data center cooling was never intended to address, resulting in cooling systems that are oversized, inefficient, and unpredictable. Room, row, and rack-based cooling methods have been developed to address these problems. This paper describes these improved cooling methods and provides guidance on when to use each type for most next generation data centers.
Implementing prefabricated modular data centers results in well-understood benefits including speed of deployment, predictability, scalability, and lifecycle cost. The process of deploying them – from designing the data center, to preparing the site, to procuring the equipment, to installation – is quite different than that of a traditional data center. This paper presents practical considerations, guidance, and results that a data center manager should expect from such a deployment.
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Colocation providers are dealing with market forces that represent both great opportunity and significant challenge – in some cases from the same development. Providers have to deal with an ever-changing set of buyers, with CFOs and COOs playing an increased role in the decision-making. And they need to address emerging trends such as the Internet of Things and cloud computing, which can have both a positive and negative impact on their businesses.
To win the colocation race you need to be faster, reliable, innovative and efficient –all while making smarter design choices that will ensure positive returns. Customers are demanding 100% uptime and always-on connectivity –be it small enterprises to large Internet Giants–and colocation providers need to meet these expectations. The growing adoption of prefabricated data centers allows just that. With the undisputed benefits of prefab modules and building components(like speed or quality),colocation providers can manage their business today, and deploy faster in the future.
Chris Crosby, CEO for Compass Datacenters, is well-known for his expertise in the data center industry. From its founding in 2012, Compass’ data center solutions have used prefabricated components like exterior walls and power centers to deliver brandable, dedicated facilities for colocation providers. Prefabrication is the central element of the company’s “Kit of Parts” methodology that delivers customizable data center solutions from the core to the edge. By attending this webinar, colocation providers will:
• understand the flexibility and value delivered via the use of prefabricated construction
• Hear the common misperceptions regarding prefabricated modules and data center components
• learn how prefabricated solutions can provide more revenue generation capability than competing alternatives
• know what key things to consider when evaluating prefabricated data center design
Attracting Investors Webinar: With more than $18 billion in M&A activity in the first half of last year alone, the colocation industry is riding the bubble of rapid growth. Colocation data center providers are being evaluated by a wide range of investors, with varying experience and perspectives. Understanding the evaluation criteria is a critical competency for attracting the right type of investor and investment to your colocation business. Steve Wallage, Managing Director of Broad Group Consulting, has led more than 30 due diligence projects and will discuss specific areas of focus including assessment of financials, management, customers, business plan, competitive positioning and future strategy and exit.
By attending this presentation colocation providers will:
• Hear how investors are assessing colocation providers
• Understand different types of investor strategy and positioning
• Explore actual case studies –success stories as well as examples where investors walked away
• Walk away with a greater understanding of how to not only attract investment, but the right type of investor to propel their business growth
To help their business clients unleash innovation and support growth, IT teams need to evolve to a modern data center that is virtualized, software defined and automated, with a consistent operational model for infrastructure and application delivery.
In this collection of case studies, we reveal how companies are building more agile, innovative businesses based on VMware solutions.
Lower your data center costs with VMware vSan. In this infographic, we’ll show you how to reduce CAPEX and OPEX with a pay-as-you-grow model that enables rapid application deployment and easy ongoing management.
Digital transformation is reshaping how business gets done. In this eBook from VMware and Intel, you’ll learn how to evolve your data center into a hyperconverged powerhouse - one that lets you use, manage and securely power any application in any cloud.
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
How to drive employee motivation and
learning with gamification and feedback
Digital engagement provides an exciting new way of breaking away from old paradigms to generate
motivation, proficiency and engagement.
In this white paper we will:
* Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals.
* Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager
Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Effective workload automation that provides complete management level visibility into real-time events impacting the delivery of IT services is needed by the data center more than ever before. The traditional job scheduling approach, with an uncoordinated set of tools that often requires reactive manual intervention to minimize service disruptions, is failing more than ever due to todays complex world of IT with its multiple platforms, applications and virtualized resources.
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF).
Calculating the CCF is the quickest and easiest way
to determine cooling infrastructure utilization and
potential gains to be realized by AFM improvements.
Ensuring the reliability and efficiency of your data center operations requires a strategic partner that is qualified to minimize energy usage, reduce costs, and optimize space utilization, helping you meet critical business initiatives.