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Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
Tags : 
remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction, customer service, online support, webex
    
WebEx Communications
Published By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Tags : 
citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking
    
Citrix Online
Published By: Impact - Customer Service Training & Consulting     Published Date: Oct 06, 2010
This analysis shows a 10% rise in customer satisfaction and 56% improvement call resolution rates.
Tags : 
customer service training, motorola, customer satisfaction, cex, customer experience, training, consulting, business, management
    
Impact - Customer Service Training & Consulting
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