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Published By: ServiceNow     Published Date: Oct 11, 2017
For years, companies have used CRM as the software of choice to manage customer engagement and information, in an attempt to deliver a great customer experience. Managing the front end of the engagement process is important. However, delivering proactive customer service – that prevents and resolves issues – requires much more than that. At ServiceNow, we believe that it is time to rethink the fundamentals of CRM and customer service and we invite you to explore the new strategies, processes, and technology presented in this toolkit. Doing so will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect. We hope you find the collection of research reports and whitepapers valuable.
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ServiceNow
Published By: SAP     Published Date: Mar 22, 2016
It takes more agile, end-to-end digitized processes based on a single source of information, from planning and execution to prediction and analysis, all in real-time, to provide a superior customer experience. Learn more about how digital transformation is impacting retail banking. Download a complimentary copy of the How Banks can Survive Digital Disruption white paper.
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sap, digital disruption, banks, financial institutions, retail bank, finance
    
SAP
Published By: LogRhythm     Published Date: Aug 08, 2016
IT environments have become much more vulnerable as enterprise mobility, cloud services and “bring-your-own-everything” have broken down the defensible perimeter and added layers of complexity to securing the enterprise. At the same time, the nature of cyber threats has changed dramatically. Threat actors are well organized and well funded, and many of them are known to be supported by nation states. They have sophisticated technical skills which allow these actors to create custom malware for very specific targets, and they are relentless in pursuit of their objectives. Moreover, almost anyone with a malicious intent can purchase malware and rent botnets on the Dark Web, lowering the bar for criminal entities, nation states, and terrorists to use cyber as a weapon of choice towards their intended purpose.
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security, technology, best practices, information technology, cyber threats, mobility
    
LogRhythm
Published By: Datastax     Published Date: Apr 04, 2017
Enterprises today continue to differentiate themselves with cloud applications – any application that needs to be always-on, distributed, scalable, real-time, and contextual. With DataStax Enterprise, DataStax delivers comprehensive data management with a unique always-on architecture that accelerates the ability of enterprises, government agencies, and systems integrators to power the exploding number of cloud applications. DataStax Enterprise (DSE) powers these cloud applications that require data distribution across data centers and clouds, by using a secure, operationally simple platform. At its core, DSE offers the industry’s best distribution of Apache Cassandra™. This paper provides a summary of the features and functionality of DataStax Enterprise that make it the best choice for companies that are looking to leverage the promise of Apache Cassandra™ for production environments.
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distribution, apache cassandra, cloud, datastax
    
Datastax
Published By: Zebra Technologies     Published Date: May 02, 2018
Today’s shoppers demand technology-enabled experiences that straddle clicks and bricks. They want better prices, more choices, next-day delivery and easy returns. They want a quick, friction-free product search and purchase experience, and they want it right now. How can retail technology help you satisfy them? Our 10th annual Shopper Vision Study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East, asking the questions that really matter to find out what shoppers really want—giving you the insight you need to be their preferred retailer, both in-store and online. The New Retail Mandate: Shopper Vision Study reveals exactly what your customers are thinking, what their habits are and how retail technology can help you be more effective. Download the Shopper Study today to learn how today’s smartest retailers use emerging technology to manage inventory, enrich the shopping experience and keep shoppers satisfied.
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shopper, study, technology, product
    
Zebra Technologies
Published By: Sterling     Published Date: Apr 30, 2018
You know you need site access mats for your upcoming project. But should you rent, buy, or lease them? Making the right decision means considering many factors, including project duration, jobsite conditions, equipment, mat quality – even the potential for extreme weather. In this white paper, you will learn how to navigate the decision and choose the option that saves you time, money, and headaches. Find out the questions you must ask potential suppliers, and what happens when jobs go longer than planned.
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site access mats, access mats, ground protection mats, construction site preparation, access mat installation, temporary access road, site restoration
    
Sterling
Published By: Infosys     Published Date: Jun 12, 2018
Customer loyalty is hard to come by today, amid a growing array of choices, omnipresent discounting and fast changing trends and customer preferences. To cut through the clutter, product retailers are increasingly creating targeted offers tailored to customer preferences, to be delivered through an online platform. A premium drinks maker was following the same path when they created a mobile loyalty app to push promotions and notifications to customers. But something crucial was missing. See how Infosys helped and the five key takeaways from the project.
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customer, loyalty, application, product, omnipresent
    
Infosys
Published By: Okta APAC     Published Date: Dec 19, 2018
Multifactor authentication (MFA) is a critical security requirement for every organization, regardless of size and industry. But not every MFA solution is created equal. Your investment in MFA should be well-thought-out. Not only does your chosen MFA solution need to meet the requirements you have today, but it needs to enable and secure the future growth and evolution of your business. This evaluation guide will help you understand the key factors you need to consider when investing in MFA. Your MFA choice determines how well you can protect access to all your internal resources, as well as your ability to provide frictionless experiences for your internal employees and external customers. Your MFA choice also impacts your ability to grow your business and take advantage of emerging technologies and future innovations. As part of Okta’s identity-led security framework, Okta Adaptive MFA delivers on the key considerations that need to be part of your search for a solution that meets a
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Okta APAC
Published By: SafeNet     Published Date: Oct 06, 2010
High-speed Ethernet WANs are the answer to new applications and computing technologies that need increasing bandwidth. But did you know that securing your shiny new Ethernet WAN traffic will cost thousands of pounds/euros more every month if you make the wrong choices?
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safenet, high speed ethernet wan, bandwidth, security policy management, network, encryption, ipsec
    
SafeNet
Published By: Citrix     Published Date: May 27, 2009
Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop is the clear choice on the market that offers the performance, scalability and manageability required to meet your business needs.
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citrix, virtualization, hdx, xendesktop, sla, service level agreement, scalable, streamline
    
Citrix
Published By: UNIT4 CODA     Published Date: Aug 22, 2011
Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.
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unit4 coda, best-of-class strategy, cloud computing, saas, aberdeen group, financial executives, financial modeling, applications choice
    
UNIT4 CODA
Published By: Courion     Published Date: Nov 05, 2012
In today's mobile, always-on, cloud-based business environment open is not a choice, it's a requirement. With openness comes access risk, does your organization have a strategy to identify, quantify and manage this risk? Learn more today!
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courion, access risk management, cloud based environment, mobile, data loss prevention
    
Courion
Published By: Safenet     Published Date: Oct 11, 2010
High-speed Ethernet WANs are the answer to new applications and computing technologies that need increasing bandwidth. But did you know that securing your shiny new Ethernet WAN traffic will cost thousands of pounds/euros more every month if you make the wrong choices?
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safenet, high speed ethernet wan, bandwidth, security policy management, network, encryption, ipsec
    
Safenet
Published By: McAfee EMEA     Published Date: Nov 15, 2017
As we have said through this paper, it is no longer an either/or choice between security analytics and SIEM. Or even between insourcing and outsourcing security monitoring. You need to establish a team with complimentary capabilities, skills, and resources; then leverage each part for what it does best. It is frustrating to use a technology for something it’s not built to do, and just as frustrating to expect a service provider to do things beyond their capability — regardless of their claims during the sales cycle. So don’t do that — build your security monitoring program to give all parties the best chance of success.
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security, analytics, siem, monitoring, skills, capabilities, outsourcing
    
McAfee EMEA
Published By: Accelerance     Published Date: Feb 01, 2008
Companies exploring offshore software development often find an overwhelming array of options. For example, is India the best choice? What about China, Russia or Brazil? Time, distance and language barriers also make it difficult to assess the quality of offshore developers. How can businesses reduce the risks of offshoring?
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offshoring, vendor selection, offshore, outsource, outsourcing, india, development, developer
    
Accelerance
Published By: RackSpace Hosting     Published Date: Feb 17, 2010
Managed Colocation, is the hosting choice of many businesses because it provides the desired level of control while offloading some of the inconvenience, financial risk and upfront capital.
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rackspace managed colocation, platform hosting, traditional colocation, web hosting, networking, cloud computing
    
RackSpace Hosting
Published By: Unica     Published Date: Sep 08, 2010
There are many good reasons to choose software or SaaS for your web analytics deployment. Download: To SaaS or Not to SaaS: Making Your Digital Measurement Count, written by web analytics guru Eric Peterson, and learn which solution is best for you. Ensure you are asking the right questions to make an educated choice about the delivery model for your digital measurement investment.
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unica, saas, digital measurement, web analytics, software-as-a-service, software
    
Unica
Published By: iKnowtion     Published Date: Nov 17, 2011
Learn how a financial services company can retain critical customer assets, and their method for predicting customers that will transfer assets in and out of accounts and the expected amounts.
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customer intelligence, customer loyalty, crm solutions, customer profiling, probability choice models, trigger marketing, financial services, profitability
    
iKnowtion
Published By: Okta     Published Date: Mar 09, 2015
Many companies believe Active Directory Federation Services (AD FS) is the best choice for applications to integrate with AD. After all, both Active Directory and AD FS are from Microsoft and AD FS is 'free,' so that should be the best choice, right? Not quite. it’s important to realize that not all Active Directory integration solutions are created equal, and IT departments should examine all aspects of implementation when considering a solution. Read this whitepaper and learn what to examine when integrating cloud applications to AD via AD FS.
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active directory federation services, integration, it departments, cloud-based identity, access management service, web-based application integrations
    
Okta
Published By: EMC Corporation     Published Date: Dec 01, 2014
The VSPEX Private Cloud architecture provides customers with a modern system capable of hosting many virtual machines at a consistent performance level. EMC's modular solutions are built with technologies that enable faster deployment, greater simplicity, greater choice, higher efficiency, and lower risk.
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infrastructure, private cloud, virtual machines, performance level, infrastructure, simplicity
    
EMC Corporation
Published By: HP and Intel® Xeon® processor     Published Date: Feb 10, 2012
This white paper sponsored by HP & Intel introduces a solution that can extend tier-1 storage choice to provide a combination of power, flexibility, economy and ease.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers
    
HP and Intel® Xeon® processor
Published By: HP and Intel® Xeon® processor     Published Date: Feb 11, 2012
This paper, sponsored by HP and Intel discusses several key areas of deduplication and uncovers six challenges customers should understand when evaluating HP or NetApp as their deduplication solution of choice.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers
    
HP and Intel® Xeon® processor
Published By: HP and Intel® Xeon® processor     Published Date: Feb 11, 2012
Network World tested eight backup systems and declared HP their Clear Choice Test winner, delivering the highest capacity and fastest performance for backup and deduplication.
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intel, storage, 2.0, infrastructure, trends, storage, flexibility, drivers
    
HP and Intel® Xeon® processor
Published By: Dell     Published Date: Mar 02, 2012
When you think about all the choices you have in computing devices for your workforce, it's easy to feel overwhelmed. There are so many different form factors, and for each, there are slight variations in shape, size, and physical features.
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dell, mobile devices, tablets, mobile phones, workplace sofftware
    
Dell
Published By: Kaseya     Published Date: Mar 12, 2015
This white paper describes the key characteristics of the changing environment and it identifies a new choice that IT managers have for meeting the growing set of management challenges.
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it environments, cloud computing, mobility, big data, saas, iaas, service management, virtualization
    
Kaseya
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