client service

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Published By: Spectrum Enterprise     Published Date: Mar 22, 2019
Mirazon improves service delivery and customer experience for cloud and virtualization services supported with fiber Internet. A scalable cost model provides the flexibility to serve clients large and small. Mirazon also provides faster response and problem resolution for off-site client backup and managed service solutions, and uses reliable, high-network quality Unified Communications applications to improve customer collaboration.
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Spectrum Enterprise
Published By: Spectrum Enterprise     Published Date: Aug 29, 2019
Clients are benefiting from a rapidly evolving fiber Internet landscape and the associated competition among providers. Choosing the right vendor from among the many vying for your business requires careful consideration of how each operates. Take into account, for example, expertise and experience, breadth of services and support and investment in infrastructure.
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Spectrum Enterprise
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
La transformation numérique est incontournable pour les entreprises de taille moyenne (de 100 à 999 salariés) si elles veulent prospérer dans l’économie numérique. La transformation numérique permet aux entreprises d’augmenter leur avantage concurrentiel au travers d’initiatives telles que l’automatisation des processus métier, l’amélioration de l’efficacité opérationnelle, le renforcement des relations client, et la création de nouvelles sources de revenus basées sur des produits et des services reposant sur la technologie. La transformation numérique est un parcours. Ce parcours commence avec des entreprises qui adoptent une vision centrée sur l’informatique pour favoriser une stratégie elle-même centrée sur les données et les analyses. Le résultat des initiatives de transformation numérique dépend de la capacité d’une entreprise à exploiter efficacement les talents, les processus, les plates- formes et la gestion pour atteindre les objectifs commerciaux de l’entreprise.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center. Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers. Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
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Zendesk
Published By: SurveyMonkey     Published Date: Oct 23, 2015
Watch our webinar, 4 Steps to Building a Customer Satisfaction Engine. SurveyMonkey's Director of Customer Success, Jeffrey Coleman, will show you how to: - Ask questions that yield actionable data - Scale follow-up actions and improvements - Analyze survey data and get key metrics - Close the loop by turning data into action
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survey monkey, customer satisfaction, customer success, data analytics, survey data, client services, customer operations, salesforce, sfdc service
    
SurveyMonkey
Published By: Carbonite     Published Date: Jul 18, 2018
© 2018 Carbonite, Inc. All rights reserved. Case study Diamond Foods’ Diamond of California® nuts are household staples for shoppers across the U.S. But constantly filling grocery store shelves with snacks requires intricate supply chain management that relies on critical business data, including complex spreadsheets and enterprise resource planning files, to keep production and deliveries on schedule. “If our critical servers go down or we lose important data on employee laptops, it has a direct impact on our bottom line,” says Kentrell Davis, Senior Client Support Services Analyst at Diamond Foods.
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Carbonite
Published By: Dell and Nutanix     Published Date: Oct 26, 2017
The CSI Companies consists of four entities plus affiliate Anteo Group that provide staffing and specialized services to meet a wide range of client needs. Since 1994, the Jacksonville, Floridabased company has offered staff augmentation services, executive search, and direct hire of people for clients in healthcare, financial services, banking, retail/hospitality, technology, and other industries. The company serves businesses nationwide from its headquarters and three regional offices.
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Dell and Nutanix
Published By: Dell EMC & Intel     Published Date: Sep 06, 2018
Jusqu’à présent, les améliorations du datacenter se sont limitées à la réduction des coûts et à des solutions ponctuelles. La consolidation des serveurs, le Cloud computing, la virtualisation et l’implémentation de stockage Flash ont contribué à réduire la prolifération des serveurs, ainsi que les coûts de personnel et d’installations associés. Regroupant ressources de calcul, de stockage et de réseau au sein d’une même solution, les systèmes convergés se révèlent particulièrement efficaces dans la baisse des dépenses de personnel et de fonctionnement. Ces systèmes définis par logiciel (software-defined) exigent peu d’interventions humaines. Le code intégré dans le logiciel configure le matériel et automatise de nombreux processus autrefois manuels, ce qui réduit considérablement le risque d’erreurs humaines. Ensemble, ces technologies ont permis aux entreprises d’améliorer progressivement les processus et stratégies d’engagement client et de prestation de services.
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Dell EMC & Intel
Published By: Dell DnCP     Published Date: Mar 06, 2019
Forrester Consulting a effectué une étude Total Economic Impact™ (TEI) afin d'offrir aux lecteurs un cadre pour évaluer l'impact financier potentiel que leurs entreprises peuvent réaliser grâce aux moniteurs Dell UltraSharp de plus de 27 pouces. Afin de mieux comprendre les avantages, les coûts et les risques associés à un tel investissement, Forrester a interrogé un client du secteur mondial des services financiers qui a déployé des moniteurs Dell. Le présent résumé est basé sur une étude TEI complète, qui peut être téléchargée ici.
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Dell DnCP
Published By: Digital Realty     Published Date: Feb 24, 2015
Enterprise data center clients operate in some of the most complex and regulated environments in the world. These clients need assurance that their partners are up to the challenge of meeting their needs and operating effectively within a dynamic ecosystem. For the client-focused data center solutions provider, this presents a perfect opportunity to differentiate its services from those of other solution providers who simply provide five 9’s. See how they manage the regulatory landscape.
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compliance, data center, management
    
Digital Realty
Published By: CA Technologies     Published Date: Feb 09, 2015
This paper provides information on how CA Unified Infrastructure Management (CA UIM) delivers the essential capabilities needed to help you proactively monitor and manage alarms, performance and SLAs across even the most dynamic and complex environments.
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ca uim, it monitoring, client mobility, cloud services, ca unified infrastructure management, it infrastructure and services
    
CA Technologies
Published By: CA Technologies     Published Date: Nov 07, 2014
Fournissez de nouveaux services métier sécurisés et améliorez l’expérience client. De plus en plus d’entreprises adoptent le Cloud, la technologie mobile et les réseaux sociaux pour élargir leurs activités, créer de nouveaux canaux commerciaux et améliorer les services aux clients.
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accelerate service engagement, improve customer engagement, cloud, social networks, secure services, improve the customer experience
    
CA Technologies
Published By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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Pega
Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de vos équipements. Pourtant, près de la moitié (43 %) des entreprises du secteur de la construction déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 72 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. Lisez notre nouveau rapport dédié au secteur de la construction, Une efficacité accrue pour de meilleurs rendements : construction européenne, lub
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
La réussite de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de votre équipement, en particulier lors du semis et de la récolte. Pourtant, deux exploitants sur cinq (41 %) déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 62 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité et de productivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. Consultez les conclusions de nos dernières études mondiales sur le coût total de possession (TCO) et la maintenance du matériel agricole. Découvrez commen
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc d'autobus repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc de véhicules lourds repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économi
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 16, 2019
La réussite de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de votre équipement, en particulier lors du semis et de la récolte. Pourtant, deux exploitants sur cinq (41 %) déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 62 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité et de productivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. En savoir plus: Recherche et expertise.
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Shell U.K. Limited
Published By: Dell     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary.
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Dell
Published By: Dell-EUC (Dell/Intel Logo) Webinar     Published Date: Nov 13, 2017
In-house PC deployments can be expensive and time consuming and often times result in manual errors, short and long term support challenges, as well as delays in production system deployments. But new deployments don’t have to be hard. In this webinar, you will: 1. Learn about our newest client PC deployment offer ProDeploy Client Suite 2. Understand how we put our customers in control with the self-service portal TechDirect 3. Find out how ProDeploy Plus can help companies save up to 35%* on deployment time *Based on May 2016 Principled Technologies Report commissioned by Dell. Testing results extrapolated from a 10-system deployment to project time savings for larger deployment compared to in-house manual deployment. Actual results will vary. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
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Dell-EUC (Dell/Intel Logo) Webinar
Published By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
Tags : 
    
Pega
Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
Tags : 
    
Pega
Published By: Juniper Networks     Published Date: Oct 25, 2017
eBay Classifieds supports multiple internal clients and all of their requirements in more than 1,000 cities around the world. The company adopts cloud and virtualization services to get to market faster with new features, services, and campaigns using Juniper Networks Contrail Networking, Contrail Cloud Platform and QFX5100 Switch.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper Networks
Published By: Intel     Published Date: Jul 17, 2019
Managing a large, diverse, and geographically dispersed fleet of client systems can be complex and time-consuming. With the increasing prevalence of smart, connected devices that are beginning to appear within the enterprise across industries, technology service organizations will face an explosive demand for a consistent approach to device management and security. Using Intel AMT, service organizations can take simple and effective steps to enable more manageable client systems. They can streamline operations and create a consistent approach to managing a broad spectrum of devices. Powerful platform capabilities can help service organizations meet user needs, minimize downtime, and safeguard the enterprise. Service organizations can draw upon available solution reference architectures, implementation guides, and readily available tools from Intel and others to successfully activate Intel AMT and begin to realize its major benefits.
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Intel
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