It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. That’s why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
According to Gartner, 50 percent of all new IT service desk tool purchases will utilize the cloud model by 2015. Yet service delivery via the cloud can adversely affect IT’s ability to meet an organization’s requirements. The adoption of cloud-based solutions demands that the business take a look at the skills needed for success, the delivery channels that must be realigned, and the potential effects on the business. With these issues in mind, is it worth venturing into the cloud?
The market has been and will continue to be inundated with a plethora of IT service management (ITSM) vendors creating solutions dedicated to supporting cloud-based service management. In this article, we discuss why this is the case, as well as the benefits an organization can achieve by moving to a cloud-based environment.
The nature of today’s business climate means that now, more than ever, companies look for any business advantage that helps them stay ahead of the competition. Often, that means companies take such steps as creating innovative products, increasing and maintain customer loyalty, and implementing cost-control measures to realize distinct advantages.
Leading industry analysts point to two areas internally where companies can achieve the best possible advantages, by focusing on a company’s workers and work processes.
According to Mary Johnston Turner, Research Vice President at IDC; "Breaking down technology specific management as well as data silos also facilitates faster infrastructure and application rollouts, reduces human errors, and improves overall business agility.Cloud based management, monitoring and analytics help to improve collaboration between IT operations and developer teams by stabilizing service levels and monitoring usage to support accurate charge back."
This report details our findings about how well each vendor of cloud strategies - Like Box and Cisco Systems, fulfills our criteria for constructing an online collaboration service and where they stand in relation to each other.
There are many points of frustration, inefficiencies and exorbitant costs involved with the old school PBX phone hardware. The Cloud offers software based solutions for everything from music to CRM and RingCentral has created a cloud-based communications solution. Explore 7 of the key virtues of this modernized solution to collaboration, which includes multiple location unity across your company, flexibility with your growth, simplified infrastructure and management, easily connecting mobile workforces and remote employees and more.
In a world where just about everything is expected to be measured for the sake of ROI, the expression “time is money,” has become even more meaningful. As such, cloud computing—which enables collaboration among teams in real time—has become an expectation as a means of work e?ciency and in fostering ?exible work locations and times, particularly
The 9-to-5 work culture is ancient history. In its place is an “always on,” collaborative work culture enabled by hardware, software, mobile apps and the cloud.
In this whitepaper, we examine ?ve cultural shifts that are moving work and the workforce beyond the o?ce and traditional work-day hours to a system in which we can truly begin to say, “We are our work.”
Published By: Kenandy
Published Date: Jan 28, 2015
Are you considering moving some or all of your ERP to the cloud? If so, you’re aware of the many bene?ts of cloud ERP, including quick time to value, social and mobile collaboration for your users, and the ?exibility to rapidly adapt your processes as your business changes. But, you may be asking—how should I start my journey to cloud ERP? Which is the best route for my company?
In this white paper, we illuminate the high-value routes customers take to cloud ERP and drivers behind their choices. You will learn about the options to consider along the way and how to stay on track. Whatever road you choose, it’s important that you get started. Cloud ERP is not just a destination, it’s a transformation that will give your company faster time to value
and the ?exibility to quickly adapt to changing business needs.
Published By: Kenandy
Published Date: Jan 28, 2015
Manufacturing and product companies are facing critical challenges. To survive in the new global economy, companies need to continuously reinvent themselves. They need to rapidly
add new products and acquire new businesses. They need to build new partnerships and channels. They can’t depend on the same set of suppliers tomorrow that they do today. And they can’t expect to do business the same way in new and emerging markets.
For these reasons, enterprises need a new kind of ERP, one that’s faster to deploy and can:
Adapt very quickly
Go into the hands of employees, customers and partners immediately, with little or no training
Provide continuous visibility into their operations
It’s no surprise that CIOs, manufacturing managers and operational executives are looking for new solutions. They have to ?nd solutions to get the three strategic capabilities they need
to succeed: greater operational agility, the ability to collaborate and continuous visibility.
You need to position your com
Published By: Carpathia
Published Date: Jul 17, 2015
Download this Healthcare Informatics e-book for a closer look into cloud computing and some of the strategic considerations involved in moving forward to internet-based technologies as an integrated health system.
In business, as in baseball, communication and collaboration are critical to working like a team toward a common goal. Having the right equipment can be a big part of that. Chances are, you’ve already moved some of your business applications to the cloud, which will better prepare you for working communications into your cloud lineup. If you still haven’t unified your communications in the cloud, now might be the best time to act—before the competition gets a competitive edge.
As it turns out, the strategies that work in baseball also make a lot of sense when filling out your cloud solutions lineup. By arranging your cloud investments in the right order, you’ll score more revenue, drive in more ROI and maybe even shut out the competition.
Published By: Allbound
Published Date: Jan 13, 2016
In this ebook, you’ll learn how businesses are using technology and the cloud to transform their channel ecosystems into a model of collaboration and empowerment, injecting purpose and engagement into partner relationships, and building a channel-wide culture of customer success for both manufacturers and their resellers.
Published By: Evident.io
Published Date: Nov 19, 2015
Collaboration services, email, managed services, and backups and disaster recovery are the most common current use cases for cloud services, according to the results of a new SANS survey on cloud security. The 485 IT professionals who participated in the survey reported using a variety of cloud providers and service models, including software-as-aservice (SaaS) cloud offerings, along with a fairly even mix of infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) implementations. Most respondents said they are investing in both public and private clouds as needs dictate.
Midsize businesses are better equipped to compete in today’s extremely competitive marketplace when they take advantage of cloud technology. Unified communications and collaboration offerings are a critical component that can add value when migrated to the cloud.
Published By: Box.net
Published Date: Jun 27, 2012
Continued data explosion is, for many organizations, the biggest challenge they must address. Companies must determine the most cost-effective technologies for storing data, yet also need to find solutions that enable employees to access information
Published By: YouSendIt
Published Date: Oct 26, 2011
Mail server management is a balancing act between server performance and user satisfaction. In this white paper from Osterman Research, find out how to improve mail server performance and boost user productivity by integrating a secure, cloud-based file sharing solution into your Microsoft Exchange migration. In addition, learn why integration plays a key role, and how choosing a solution that works seamlessly with Outlook can support how users want to communicate, while reducing the burden on IT. The Osterman white paper is offered courtesy of YouSendIt, the first business content collaboration service to offer an integrated approach for sending, sharing and signing documents online. Download the white paper.
Although providing significant business benefits, recent technological advances in mobility, cloud computing and big data have also dramatically complicated the task of managing IT resources. Mitigating the challenges associated with these technologies allows IT organizations to satisfy existing SLAs and leverage technology to support innovative new services which are designed to improve productivity, collaboration and customer satisfaction.
Download now to learn about Kaseya's solutions!