Incorporating video collaboration as a standard business practice can result in tighter employee and business partner relationships, increased productivity, faster decision-making and many more lucrative bene?ts.
Published By: FICO EMEA
Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial.
Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content.
o Prevent account churn
o Optimise service utilisation
o Segment accounts
o Tailor the contact method to the account
This Gigaom Research report aims to help technology decision-makers better understand:
- What the modern workforce thinks it needs to succeed in this rapidly changing world of mobile-first communications and new work-collaboration technologies
- How IT is supporting those needs and overall corporate objectives
- If there are gaps between worker expectations and IT requirements, and how technology buyers can address them
Download this Gigaom Research white paper to learn more.
From a communications equipment manufacturer optimizing investments with a security scan to a mutual insurance company reducing spam and threats with hosted web and email services, IBM security consultants have helped many companies evaluate their existing security practices against their business requirements and objectives. Read these customer references to learn how organizations managed risk, security and compliance with help from IBM.