Published By: ShoreTel
Published Date: Oct 26, 2012
Today's IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Published By: ShoreTel
Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
Gartner expects that by 2017, more than 50% of network attacks will use SSL/TLS. Yet most organizations lack the ability to decrypt and inspect SSL communications to detect threats. The ability to quickly decrypt and inspect SSL traffic in real time to detect threats is imperative. Download this Solution Brief: Eliminate Blind Spots in SSL Encrypted Traffic to learn how.
The SANS 20 Critical Security Controls for Effective Cyber Defense offers a blueprint of prioritized guidance to reduce risk. New updates to the SANS 20 signify the growing need to secure digital certificates and cryptographic keys to preserve trusted communications for all of your critical systems and your organization’s interactions with customers and partners.
Too often cyberattacks on keys and certificates are successful because basic security controls are not present or not properly configured. Download the Solution Brief to learn how you can effectively build scalable controls and reduce risk:
• Manage the rapid growth in certificates
• Gain visibility into where keys and certificates are located
• Secure your certificates against cyberattacks
• Enforce automation of certificate issuance and renewal
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
Hospitals and other care organizations are turning to clinical communication & collaboration solutions—often referred to as
CC&C systems—as a way to improve care-team coordination and
to expedite care delivery. But there’s an unexpected challenge
with this journey.
These clinical communication solutions are changing so rapidly, it’s not easy for IT decision-makers to be confident with their vendor selection. You want to pick the best system for your organization, but there are so many factors to consider. And the factors keep changing. At any moment, you don’t know what you don’t know.
This Technical Buyer’s Guide is for you if:
• You’re an IT professional in a healthcare organization that provides direct patient care.
• Your organization is thinking of purchasing a new system to support clinical communications among
your clinical and administrative staff.
• You’re looking for technical details that will help you choose the best communication solution for your
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services.
RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions.
We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution.
RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services.
Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution.
Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth.
Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
La question n’est plus de savoir quand, mais comment vous passerez vos communications dans le cloud. Et c’est l’un des principaux enseignements de cette seconde édition de notre enquête sur la perception du cloud par les entreprises européennes. L’adoption des solutions cloud, synonymes d’innovation pour une grande majorité des répondants, semble inéluctable. Dans un monde où la capacité des entreprises à se transformer rapidement est devenu critique, le modèle du paiement à l’usage répond à leurs attentes de flexibilité et d’innovation, particulièrement en termes de collaboration.
Grace à cette enquête, nous pouvons comparer les sensibilités des responsables d’entreprise et mieux appréhender les différences culturelles et les freins potentiels en fonction des pays. Les réponses selon les pays sont souvent similaires, à quelques exceptions notables, qui sont révélatrices des différences de maturité d’adoption des solutions cloud en Europe. Si chaque pays conserve des spécificités, le S
OpenLab provides an environment and set of resources where customers representing telecommunications, education, government, financial services, and virtually every other vertical market can explore new technologies, all in the spirit of network transformation. By examining SDN/network automation solutions such Network Functions Virtualization (NFV), software-defined WAN (SD-WAN), and others, OpenLab offers a platform for developing and delivering new network-integrated functionality that serves the greater need.
L’emploi de technologies personnelles qui facilitent les communications et simplifient la vie est désormais ancré dans les habitudes des employés. Toutefois, de nombreux outils professionnels sont restés à la traîne. La plupart des solutions de gestion de portefeuilles de projets peinent à fournir des moyens simples pour l’exécution des tâches quotidiennes.
Elles ne facilitent pas la communication contextuelle qui aiderait pourtant à résoudre les problèmes, et elles manquent de fonctionnalités clés, comme la capacité de se focaliser uniquement sur les données pertinentes, d’accéder à des informations complémentaires et de correctement anticiper les résultats financiers et de modèles.
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
The whitepaper is intended for security practitioners as well as developers and administrators of applications who can benefit from secure communications. The paper presents carious strategies for securing applications using Oracle Solaris 11 security and hardware-assisted cryptographic acceleration features of Oracle's SPARC processors. The paper unveils the core mechanisms, configuration, and deployment strategies, as well as the role of relevance of using Oracle Solaris Cryptographic Framework and Java Cryptography Extension-based techniques for delivering a high-performance, end-to-end security solution. With Oracle's new Software in Silicon capabilities coupled with an innovation cache and memory hierarchy, Oracle's SPARC M7 processor delivers dramatically higher processing speed and revolutionary protection against malware and software errors.
Frost & Sullivan research shows that unified communications (UC) is here to stay, with almost two-thirds of companies reporting that UC is deployed within their organization.
GlobalMeet partnered with Frost & Sullivan to define unified communications as a service and outline how the cloud-based solution supports corporate goals. UCaaS delivers a wide variety of benefits to businesses, but not all UCaaS solutions are alike. Download the white paper to learn what key features and functionality to look for when evaluating potential UCaaS providers.
Published By: Polycom
Published Date: Oct 17, 2016
Visual communications today should provide a high level of functionality and simplicity. Solutions must work across multiple networks and video environments integrating existing video investments and offer consistent native experience. The Polycom RealPresence Platform (with RealConnect) together with Skype for Business/Lync 2013 provides that capability through unmatched ease of use and an enhanced video collaboration experience, made possible by deep integration and workflow integration. Download to learn more.
Trend Micro resolved the following issues by purchasing Zoom:
• Overly complex or difficult communications platforms
• Expensive hardware or software systems
• Unreliable or poor service quality
• Using too many different solutions
• Difficulties connecting remote teams or sites
• The need for a more efficient/effective way to reach customers and other external parties
Read more to learn about the benefits of using Zoom and which features are used more frequently by Trend Micro.
It’s time to find a new communications solution for your company.
Before you start your search, consider this: No two company’s operations are quite the same and
different organizations benefit from different types of phone systems. Understanding the factors that are
driving many businesses to move their communications to the cloud will help you determine if a cloud
communications solution is right for you.
Here are seven operational trends propelling today’s move to Unified Communications as a Service
Check off each statement that rings true for your company. The more checks, the more your company
will excel in the cloud.
Published By: Genesys
Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Communication solutions are reaching an ideal balance of sophistication and ease-of-use. But are you making the most of these technologies by integrating them into your daily workflows to make innovation and collaboration part of every interaction?
How are you collaborating with the amazing communication technology now available? Chances are your organization is doing collaboration ... all wrong. Let's look at 5 common collaboration fails tripping up companies today.
Text messaging is simple, concise and compatible with virtually every mobile device, operating system and wireless carrier, making it very appealing to financial advisors and their customers. However, if used for business communications, texts can create tremendous risk.
Less than a third of financial firms have a text supervision solution in place according to the Smarsh 2016 Electronic Communications Compliance Survey, the largest compliance gap facing financial firms today. Text messaging can’t be ignored by firms any longer.
Restoring connections: How telecommunications providers can reboot the customer experience
IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Published By: Genesys
Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Download this eBook and learn:
• How to calculate ROI and time-to-value in different types of small contact center profiles
• What factors to consider when selecting a cloud vendor
• Three common myths about the cloud